Research Output per year
Organization profile
Organization profile
Research Interests
Fingerprint Dive into the research topics where School of Hospitality Management is active. These topic labels come from the works of this organization's members. Together they form a unique fingerprint.
industry
Earth & Environmental Sciences
tourism
Earth & Environmental Sciences
customer
Social Sciences
effect
Earth & Environmental Sciences
Hotels
Business & Economics
student
Earth & Environmental Sciences
firm
Social Sciences
Tourism
Social Sciences
Network
Recent external collaboration on country level. Dive into details by clicking on the dots.
Profiles
Anna S. Mattila
- School of Hospitality Management - Marriott Professor of Lodging Management
Person: Academic
Research Output 1988 2019
An examination of the role of booking lead time in consumers’ reactions to online scarcity messages
Song, M., Noone, B. & Han, R. J., Jan 1 2019, In : International Journal of Hospitality Management. 77, p. 483-491 9 p.Research output: Contribution to journal › Article
Lead time
Scarcity
rate
appeal
purchase
An exploratory temporal analysis of the lodging market and state economic recovery from Hurricane Sandy (The lodging market recovery from Hurricane Sandy)
Choi, D. W., Lee, S. & Singal, M., May 13 2019, In : International Journal of Contemporary Hospitality Management. 31, 5, p. 2074-2094 21 p.Research output: Contribution to journal › Article
temporal analysis
hurricane
market
economics
aid
2
Citations
(Scopus)
Apple Pay: Coolness and embarrassment in the service encounter
Liu, S. Q. & Mattila, A. S., Apr 1 2019, In : International Journal of Hospitality Management. 78, p. 268-275 8 p.Research output: Contribution to journal › Article
Apple
Service encounter
services
method
Payment card
Are attractive reviewers more persuasive? Examining the role of physical attractiveness in online reviews
Ozanne, M., Liu, S. Q. & Mattila, A. S., Jan 1 2019, In : Journal of Consumer Marketing.Research output: Contribution to journal › Article
Online reviews
Attractiveness
Physical attractiveness
Brand evaluation
Heuristics
Are tattoos still a taboo? The effect of employee tattoos on customers’ service failure perceptions
Ozanne, M., Tews, Jr., M. J. & Mattila, A. S., Feb 11 2019, In : International Journal of Contemporary Hospitality Management. 31, 2, p. 874-889 16 p.Research output: Contribution to journal › Article
gender
esthetics
experimental design
photograph
labor
Are vegetarian customers more “green”?
Fan, A., Almanza, B., Mattila, A. S., Ge, L. & Her, E., Jan 1 2019, In : Journal of Foodservice Business Research.Research output: Contribution to journal › Article
vegetarian diet
Vegetarian Diet
lodging
food choices
Diet
Behavioral agency and corporate entrepreneurship: CEO equity incentives & competitive behavior
Jones, C. D., Jolly, P., Lubojacky, C. J., Martin, G. P. & Gomez-Mejia, L. R., Jan 1 2019, In : International Entrepreneurship and Management Journal.Research output: Contribution to journal › Article
Industry
Corporate entrepreneurship
Competitive behavior
Chief executive officer
Equity incentives
Benefits of authenticity: Post-failure loyalty in the sharing economy
Shuqair, S., Pinto, D. C. & Mattila, A. S., Sep 1 2019, In : Annals of Tourism Research. 78, 102741.Research output: Contribution to journal › Article
loyalty
authenticity
economy
accommodation
behavioral response
Beyond the law: processes underlying religious accommodation decisions
Tabesh, P. & Jolly, P., May 13 2019, In : Management Decision. 57, 5, p. 1254-1266 13 p.Research output: Contribution to journal › Article
Accommodation
Decision maker
Decision making
Employees
Organizational behaviour
Competitive advantages of franchising firms and the moderating role of organizational characteristics: Evidence from the restaurant industry
Sun, K. A. & Lee, S., Jan 1 2019, In : International Journal of Hospitality Management. 77, p. 281-289 9 p.Research output: Contribution to journal › Article
industry
firm
Franchising
Restaurant industry
Organizational characteristics