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Organization profile

Organization profile

Research Interests

Fingerprint The fingerprint is based on mining the text of the scientific documents related to the associated persons. Based on that an index of weighted terms is created, which defines the key subjects of research unit

industry Earth & Environmental Sciences
tourism Earth & Environmental Sciences
Hotels Business & Economics
customer Social Sciences
firm Social Sciences
effect Earth & Environmental Sciences
student Earth & Environmental Sciences
Tourism Social Sciences

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Profiles

No photo of Albert Laurence Bartlett, III
19882012
No photo of Peter Lawrence Bordi, Jr.

Peter Lawrence Bordi, Jr.

Person: Academic

19962017
No photo of Phillip Jolly

Phillip Jolly

Person: Academic

20162018
No photo of Seoki Lee

Seoki Lee

Person: Academic

20042018
No photo of Anna S. Mattila

Anna S. Mattila

Person: Academic

19972019
No photo of Daniel John Mount

Daniel John Mount

Person: Academic

19972018
No photo of Breffni Noone

Breffni Noone

Person: Academic

19972018
No photo of John W. O'Neill
19972018
No photo of Donna L. Quadri-Felitti

Donna L. Quadri-Felitti

Person: Academic

20102018
No photo of Amit Sharma
20052018

Research Output 1988 2019

1 Citations
gender
food
health
Health
Consciousness

Abusive Coworker Treatment, Coworker Support, and Employee Turnover

Tews, M. J., Michel, J. W. & Stafford, K., Jun 1 2018, (Accepted/In press) In : Journal of Leadership and Organizational Studies.

Research output: Contribution to journalArticle

co-worker
turnover
employee
entry level
industry

A commentary on cross-cultural research in hospitality & tourism inquiry

Mattila, A. S., Jan 1 2018, (Accepted/In press) In : International Journal of Hospitality Management.

Research output: Contribution to journalArticle

individualism
tourism
Cross-cultural research
Tourism
Hospitality
1 Citations

A Moderating Role of Green Practices on the Relationship between Service Quality and Customer Satisfaction: Chinese Hotel Context

Lee, S., Sun, K. A., Wu, L. L. & Xiao, Q., Jan 2 2018, In : Journal of China Tourism Research. 14, 1, p. 42-60 19 p.

Research output: Contribution to journalArticle

customer
scenario
survey method
theoretical study
experimental design

An examination of the role of booking lead time in consumers’ reactions to online scarcity messages

Song, M., Noone, B. M. & Han, R. J., Jan 1 2018, (Accepted/In press) In : International Journal of Hospitality Management.

Research output: Contribution to journalArticle

Lead time
Scarcity
rate
purchase
effect

Apple Pay: Coolness and embarrassment in the service encounter

Liu, S. Q. & Mattila, A. S., Jan 1 2018, (Accepted/In press) In : International Journal of Hospitality Management.

Research output: Contribution to journalArticle

Apple
Service encounter
services
method
Payment card

A Tale of Two Cultures: Consumer Reactance and Willingness to Book Fenced Rates

Song, M., Noone, B. & Mattila, A. S., Jul 1 2018, In : Journal of Travel Research. 57, 6, p. 707-726 20 p.

Research output: Contribution to journalArticle

reactance
Fences
cultural difference
South Korea
pricing

Beyond the law: processes underlying religious accommodation decisions

Tabesh, P. & Jolly, P. M., Jan 1 2018, (Accepted/In press) In : Management Decision.

Research output: Contribution to journalArticle

Accommodation
Decision maker
Decision making
Managers
Human resource management
3 Citations
equity
industry
franchising
firm
risk behavior
1 Citations

Circular vs. angular servicescape: “Shaping” customer response to a fast service encounter pace

Liu, S. Q., Bogicevic, V. & Mattila, A. S., Aug 1 2018, In : Journal of Business Research. 89, p. 47-56 10 p.

Research output: Contribution to journalArticle

Customer satisfaction
Servicescape
Service encounter
Service provider
Evaluation