Research Output per year
Organization profile
Organization profile
Research Interests
Fingerprint Dive into the research topics where School of Hospitality Management is active. These topic labels come from the works of this organization's members. Together they form a unique fingerprint.
industry
Earth & Environmental Sciences
tourism
Earth & Environmental Sciences
student
Earth & Environmental Sciences
customer
Social Sciences
effect
Earth & Environmental Sciences
firm
Social Sciences
Hotels
Business & Economics
Tourism
Social Sciences
Network
Recent external collaboration on country level. Dive into details by clicking on the dots.
Profiles
Anna S. Mattila
- School of Hospitality Management - Marriott Professor of Lodging Management
Person: Academic
Research Output 1988 2020
How rational thinking style affects sales promotion effectiveness
Yang, B. & Mattila, A. S., Jan 1 2020, In : International Journal of Hospitality Management. 84, 102335.Research output: Contribution to journal › Article
savings
boundary condition
purchase
Sales promotion
Thinking styles
The impact of material and immaterial sustainability on firm performance: The moderating role of franchising strategy
Kim, B. & Lee, S., Apr 1 2020, In : Tourism Management. 77, 103999.Research output: Contribution to journal › Article
franchising
Sustainable development
sustainability
firm
stakeholder
Abusive Coworker Treatment, Coworker Support, and Employee Turnover
Tews, Jr., M. J., Michel, J. W. & Stafford, K., Nov 1 2019, In : Journal of Leadership and Organizational Studies. 26, 4, p. 413-423 11 p.Research output: Contribution to journal › Article
co-worker
turnover
employee
entry level
industry
A Multilevel Review of Hospitality Industry Work–Family Conflict Research and a Strategy for Future Research
O'Neill, J. W. & Follmer, K., Jan 1 2019, (Accepted/In press) In : Journal of Hospitality and Tourism Research.Research output: Contribution to journal › Article
conflict research
industry
employee
conflict
hospitality industry
1
Citation
(Scopus)
An examination of the role of booking lead time in consumers’ reactions to online scarcity messages
Song, M., Noone, B. & Han, R. J., Jan 1 2019, In : International Journal of Hospitality Management. 77, p. 483-491 9 p.Research output: Contribution to journal › Article
Lead time
Scarcity
rate
appeal
purchase
An exploratory temporal analysis of the lodging market and state economic recovery from Hurricane Sandy (The lodging market recovery from Hurricane Sandy)
Choi, D. W., Lee, S. & Singal, M., May 13 2019, In : International Journal of Contemporary Hospitality Management. 31, 5, p. 2074-2094 21 p.Research output: Contribution to journal › Article
temporal analysis
hurricane
market
economics
aid
2
Citations
(Scopus)
Apple Pay: Coolness and embarrassment in the service encounter
Liu, S. Q. & Mattila, A. S., Apr 1 2019, In : International Journal of Hospitality Management. 78, p. 268-275 8 p.Research output: Contribution to journal › Article
Apple
Service encounter
services
method
Payment card
Are attractive reviewers more persuasive? Examining the role of physical attractiveness in online reviews
Ozanne, M., Liu, S. Q. & Mattila, A. S., Jan 1 2019, In : Journal of Consumer Marketing.Research output: Contribution to journal › Article
Online reviews
Attractiveness
Physical attractiveness
Brand evaluation
Heuristics
1
Citation
(Scopus)
Are tattoos still a taboo? The effect of employee tattoos on customers’ service failure perceptions
Ozanne, M., Tews, M. J. & Mattila, A. S., Feb 11 2019, In : International Journal of Contemporary Hospitality Management. 31, 2, p. 874-889 16 p.Research output: Contribution to journal › Article
gender
esthetics
experimental design
photograph
labor
Are vegetarian customers more “green”?
Fan, A., Almanza, B., Mattila, A. S., Ge, L. & Her, E., Sep 3 2019, In : Journal of Foodservice Business Research. 22, 5, p. 467-482 16 p.Research output: Contribution to journal › Article
vegetarian diet
Vegetarian Diet
lodging
food choices
Diet