Alicia Ann Grandey

    19972020

    Research output per year

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    Research Output

    2020

    Tackling Taboo Topics: A Review of the Three Ms in Working Women’s Lives

    Grandey, A. A., Gabriel, A. S. & King, E. B., Jan 1 2020, In : Journal of Management. 46, 1, p. 7-35 29 p.

    Research output: Contribution to journalReview article

    Working While Liberal/Conservative: A Review of Political Ideology in Organizations

    Swigart, K. L., Anantharaman, A., Williamson, J. A. & Grandey, A. A., Jan 1 2020, (Accepted/In press) In : Journal of Management.

    Research output: Contribution to journalArticle

    2019

    Emotional Labor: Regulating Emotions for a Wage

    Grandey, A. A. & Sayre, G. M., Apr 1 2019, In : Current Directions in Psychological Science. 28, 2, p. 131-137 7 p.

    Research output: Contribution to journalArticle

    7 Scopus citations

    Emotional Labor Predicts Service Performance Depending on Activation and Inhibition Regulatory Fit

    Chi, N. W. & Grandey, A. A., Feb 1 2019, In : Journal of Management. 45, 2, p. 673-700 28 p.

    Research output: Contribution to journalArticle

    17 Scopus citations

    Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments

    Grandey, A. A., Houston, L. & Avery, D. R., May 1 2019, In : Journal of Management. 45, 5, p. 2163-2192 30 p.

    Research output: Contribution to journalArticle

    6 Scopus citations

    When are fakers also drinkers? A self-control view of emotional labor and alcohol consumption among U.S. Service workers

    Grandey, A. A., Frone, M. R., Melloy, R. C. & Sayre, G. M., Aug 2019, In : Journal of occupational health psychology. 24, 4, p. 482-497 16 p.

    Research output: Contribution to journalArticle

    1 Scopus citations
    2018

    A dual signal model of pride displays in organizations

    Grandey, A. A., Ferris, D. L. & Melloy, R. C., Jan 1 2018, In : Research in Organizational Behavior. 38, p. 153-168 16 p.

    Research output: Contribution to journalReview article

    Overcoming emotional and attentional obstacles: A dynamic multi-level model of goal maintenance for job seekers

    Melloy, R. C., Liu, S., Grandey, A. A. & Shi, J., Oct 2018, In : Journal of Vocational Behavior. 108, p. 92-107 16 p.

    Research output: Contribution to journalArticle

    1 Scopus citations
    10 Scopus citations
    2017

    The Creation of the Workplace Social Courage Scale (WSCS): An Investigation of Internal Consistency, Psychometric Properties, Validity, and Utility

    Howard, M. C., Farr, J. L., Grandey, A. A. & Gutworth, M. B., Dec 1 2017, In : Journal of Business and Psychology. 32, 6, p. 673-690 18 p.

    Research output: Contribution to journalArticle

    12 Scopus citations

    The state of the heart: Emotional labor as emotion regulation reviewed and revised

    Grandey, A. A. & Melloy, R. C., Jul 2017, In : Journal of occupational health psychology. 22, 3, p. 407-422 16 p.

    Research output: Contribution to journalArticle

    63 Scopus citations
    2016

    Individual- and organization-level work-to-family spillover are uniquely associated with hotel managers' work exhaustion and satisfaction

    Lee, S., Davis, K. D., Neuendorf, C., Grandey, A., Lam, C. B. & Almeida, D. M., Aug 17 2016, In : Frontiers in Psychology. 7, AUG, 01180.

    Research output: Contribution to journalArticle

    4 Scopus citations
    2015

    Emotional Labor at a Crossroads: Where Do We Go from Here?

    Grandey, A. A. & Gabriel, A. S., Jan 1 2015, In : Annual Review of Organizational Psychology and Organizational Behavior. 2, p. 323-349 27 p.

    Research output: Contribution to journalReview article

    141 Scopus citations

    Emotional labor threatens decent work: A proposal to eradicate emotional display rules

    Grandey, A. A., Rupp, D. & Brice, W. N., Aug 1 2015, In : Journal of Organizational Behavior. 36, 6, p. 770-785 16 p.

    Research output: Contribution to journalArticle

    49 Scopus citations

    On the front lines: Stakeholder threat cues determine how identified employees cope with scandal

    Grandey, A. A., Krannitz, M. A. & Slezak, T., Jan 19 2015, In : Journal of occupational health psychology. 20, 3, p. 388-403 16 p.

    Research output: Contribution to journalArticle

    4 Scopus citations

    Rising to the challenge: Deep acting is more beneficial when tasks are appraised as challenging

    Huang, J. L., Chiaburu, D. S., Zhang, X. A., Li, N. & Grandey, A. A., Sep 1 2015, In : Journal of Applied Psychology. 100, 5, p. 1398-1408 11 p.

    Research output: Contribution to journalArticle

    23 Scopus citations

    Smiling for a Wage: What Emotional Labor Teaches Us About Emotion Regulation

    Grandey, A. A., Jan 1 2015, In : Psychological Inquiry. 26, 1, p. 54-60 7 p.

    Research output: Contribution to journalComment/debate

    34 Scopus citations

    The Value of a Smile: Does Emotional Performance Matter More in Familiar or Unfamiliar Exchanges?

    Gabriel, A. S., Acosta, J. D. & Grandey, A. A., Mar 1 2015, In : Journal of Business and Psychology. 30, 1, p. 37-50 14 p.

    Research output: Contribution to journalArticle

    20 Scopus citations

    Workplace surface acting and marital partner discontent: Anxiety and exhaustion spillover mechanisms

    Krannitz, M. A., Grandey, A. A., Liu, S. & Almeida, D. A., Feb 23 2015, In : Journal of occupational health psychology. 20, 3, p. 314-325 12 p.

    Research output: Contribution to journalArticle

    25 Scopus citations
    2014

    Understanding the "Why" as Well as the "How": Service Performance is a Function of Prosocial Motives and Emotional Labor

    Maneotis, S. M., Grandey, A. A. & Krauss, A. D., Jan 1 2014, In : Human Performance. 27, 1, p. 80-97 18 p.

    Research output: Contribution to journalArticle

    20 Scopus citations
    2013

    Bringing emotional labor into focus: A review and integration of three research lenses

    Grandey, A. A., Diefendorff, J. M. & Rupp, D. E., Jan 1 2013, Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work. Taylor and Francis, p. 3-27 25 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter

    61 Scopus citations

    Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work

    Grandey, A. A., Diefendorff, J. M. & Rupp, D. E., Jan 1 2013, Taylor and Francis. 324 p.

    Research output: Book/ReportBook

    47 Scopus citations

    Free to be you and me: A climate of authenticity alleviates burnout from emotional labor

    Grandey, A., Foo, S. C., Groth, M. & Goodwin, R. E., Aug 20 2013, In : Journal of occupational health psychology. 17, 1, p. 1-14 14 p.

    Research output: Contribution to journalArticle

    169 Scopus citations

    Show me The Money! Do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?

    Grandey, A. A., Chi, N. W. & Diamond, J. A., Sep 1 2013, In : Personnel Psychology. 66, 3, p. 569-612 44 p.

    Research output: Contribution to journalArticle

    41 Scopus citations

    We Are...More Than Football: Three Stories of Identity Threat by Penn State Insiders

    Grandey, A. A., Krannitz, M. A. & Slezak, T., Jun 1 2013, In : Industrial and Organizational Psychology. 6, 2, p. 134-140 7 p.

    Research output: Contribution to journalComment/debate

    3 Scopus citations

    What We Don't Know Can Hurt Us: A Call for Stereotype-Congruent Impression Management Tactics

    Houston, L. & Grandey, A. A., Dec 1 2013, In : Industrial and Organizational Psychology. 6, 4, p. 433-437 5 p.

    Research output: Contribution to journalComment/debate

    3 Scopus citations
    2012

    Negative relational exchanges of customers and employees: Performance and well-being implications

    Grandey, A. A., Grabarek, P. E. & Teague, S., Jan 1 2012, Personal Relationships: The Effect on Employee Attitudes, Behavior, and Well-Being. Taylor and Francis, p. 261-286 26 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter

    4 Scopus citations

    Positive group affective tone and team creativity: Negative group affective tone and team trust as boundary conditions

    Tsai, W. C., Chi, N. W., Grandey, A. A. & Fung, S. C., Jul 1 2012, In : Journal of Organizational Behavior. 33, 5, p. 638-656 19 p.

    Research output: Contribution to journalArticle

    64 Scopus citations
    2011

    Emotional Display Rules as Work Unit Norms: A Multilevel Analysis of Emotional Labor Among Nurses

    Diefendorff, J. M., Erickson, R. J., Grandey, A. A. & Dahling, J. J., Apr 1 2011, In : Journal of occupational health psychology. 16, 2, p. 170-186 17 p.

    Research output: Contribution to journalArticle

    148 Scopus citations

    Employee satisfaction, responsiveness, and customer satisfaction: Linkages and boundary conditions

    Grandey, A. A., Goldberg, L. S. & Pugh, S. D., 2011, Academy of Management 2011 Annual Meeting - West Meets East: Enlightening. Balancing. Transcending, AOM 2011. Academy of Management

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    2 Scopus citations

    Want a tip? service performance as a function of emotion regulation and extraversion

    Chi, N. W., Grandey, A. A., Diamond, J. A. & Krimmel, K. R., Nov 1 2011, In : Journal of Applied Psychology. 96, 6, p. 1337-1346 10 p.

    Research output: Contribution to journalArticle

    90 Scopus citations

    Why and when do stores with satisfied employees have satisfied customers? The roles of responsiveness and store busyness

    Grandey, A. A., Goldberg, L. S. & Pugh, S. D., Nov 1 2011, In : Journal of Service Research. 14, 4, p. 397-409 13 p.

    Research output: Contribution to journalArticle

    28 Scopus citations
    2010

    Emotion display rules at work in the global service economy: The special case of the customer

    Grandey, A., Rafaeli, A., Ravid, S., Wirtz, J. & Steiner, D. D., Jun 22 2010, In : Journal of Service Management. 21, 3, p. 388-412 25 p.

    Research output: Contribution to journalArticle

    72 Scopus citations

    Expressions of anger in Israeli workplaces: The special place of customer interactions

    Ravid, S., Rafaeli, A. & Grandey, A. A., Sep 1 2010, In : Human Resource Management Review. 20, 3, p. 224-234 11 p.

    Research output: Contribution to journalArticle

    10 Scopus citations

    Following display rules in good or bad faith? Customer orientation as a moderator of the display rule-emotional labor relationship

    Allen, J. A., Douglas Pugh, S., Grandey, A. A. & Groth, M., Apr 1 2010, In : Human Performance. 23, 2, p. 101-115 15 p.

    Research output: Contribution to journalArticle

    70 Scopus citations

    Interactions with the public: Bridging job design and emotional labor perspectives

    Grandey, A. A. & Diamond, J. A., Feb 1 2010, In : Journal of Organizational Behavior. 31, 2-3, p. 338-350 13 p.

    Research output: Contribution to journalComment/debate

    65 Scopus citations
    2009

    Customer Incivility as a Social Stressor: The Role of Race and Racial Identity for Service Employees

    Kern, J. H. & Grandey, A. A., Jan 1 2009, In : Journal of occupational health psychology. 14, 1, p. 46-57 12 p.

    Research output: Contribution to journalArticle

    114 Scopus citations
    2008

    Emotions at work: A review and research agenda

    Grandey, A. A., Jan 1 2008, The SAGE Handbook of Organizational Behavior: Volume I - Micro Approaches. SAGE Publications Inc., p. 235-261 27 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter

    47 Scopus citations
    2007
    246 Scopus citations
    233 Scopus citations
    69 Scopus citations
    2006

    Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanisms

    Barger, P. B. & Grandey, A. A., Dec 2006, In : Academy of Management Journal. 49, 6, p. 1229-1238 10 p.

    Research output: Contribution to journalArticle

    236 Scopus citations
    2005

    A longitudinal and multi-source test of the work-family conflict and job satisfaction relationship

    Grandey, A. A., Cordeiro, B. L. & Crouter, A. C., Sep 1 2005, In : Journal of Occupational and Organizational Psychology. 78, 3, p. 305-323 19 p.

    Research output: Contribution to journalReview article

    184 Scopus citations

    Is "service with a smile" enough? Authenticity of positive displays during service encounters

    Grandey, A. A., Fisk, G. M., Mattila, A. S., Jansen, K. J. & Sideman, L. A., Jan 1 2005, In : Organizational Behavior and Human Decision Processes. 96, 1, p. 38-55 18 p.

    Research output: Contribution to journalArticle

    422 Scopus citations

    Must "service with a smile" be stressful? The moderating role of personal control for American and French employees

    Grandey, A. A., Fisk, G. M. & Steiner, D. D., Sep 1 2005, In : Journal of Applied Psychology. 90, 5, p. 893-904 12 p.

    Research output: Contribution to journalReview article

    253 Scopus citations
    2004

    DISPLAY RULES AND STRAIN IN SERVICE JOBS: WHAT'S FAIRNESS GOT TO DO WITH IT?

    Grandey, A. A. & Fisk, G. M., Dec 1 2004, Exploring Interpersonal Dynamics. p. 265-293 29 p. (Research in Occupational Stress and Well Being; vol. 4).

    Research output: Chapter in Book/Report/Conference proceedingChapter

    15 Scopus citations

    The customer is not always right: Customer aggression and emotion regulation of service employees

    Grandey, A. A., Dickter, D. N. & Sin, H. P., May 1 2004, In : Journal of Organizational Behavior. 25, 3, p. 397-418 22 p.

    Research output: Contribution to journalReview article

    481 Scopus citations
    2003

    The Interplay of Gender and Affective Tone in Service Encounter Satisfaction

    Mattila, A. S., Grandey, A. A. & Fisk, G. M., Nov 2003, In : Journal of Service Research. 6, 2, p. 136-143 8 p.

    Research output: Contribution to journalArticle

    79 Scopus citations
    930 Scopus citations

    Work-family conflict and work-related withdrawal behaviors

    Hammer, L. B., Bauer, T. N. & Grandey, A. A., Nov 24 2003, In : Journal of Business and Psychology. 17, 3, p. 419-436 18 p.

    Research output: Contribution to journalReview article

    175 Scopus citations