Alicia Ann Grandey

    • 8091 Citations
    • 32 h-Index
    19972020
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    Research Output 1997 2020

    2020

    Tackling Taboo Topics: A Review of the Three Ms in Working Women’s Lives

    Grandey, A. A., Gabriel, A. S. & King, E. B., Jan 1 2020, In : Journal of Management. 46, 1, p. 7-35 29 p.

    Research output: Contribution to journalReview article

    Taboo
    Menopause
    Menstruation
    Newcomers
    Cognition
    2019
    4 Citations (Scopus)

    Emotional Labor: Regulating Emotions for a Wage

    Grandey, A. A. & Sayre, G. M., Apr 1 2019, In : Current Directions in Psychological Science. 28, 2, p. 131-137 7 p.

    Research output: Contribution to journalArticle

    Salaries and Fringe Benefits
    Emotions
    Workplace
    Costs and Cost Analysis
    11 Citations (Scopus)

    Emotional Labor Predicts Service Performance Depending on Activation and Inhibition Regulatory Fit

    Chi, N. W. & Grandey, A. A., Feb 1 2019, In : Journal of Management. 45, 2, p. 673-700 28 p.

    Research output: Contribution to journalArticle

    Service performance
    Emotional labour
    Regulatory fit
    Activation
    Surface acting
    5 Citations (Scopus)

    Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments

    Grandey, A. A., Houston, L. & Avery, D. R., May 1 2019, In : Journal of Management. 45, 5, p. 2163-2192 30 p.

    Research output: Contribution to journalArticle

    Service performance
    Emotional labour
    Racial disparities
    Service provider
    Stereotypes
    1 Citation (Scopus)

    When are fakers also drinkers? A self-control view of emotional labor and alcohol consumption among U.S. Service workers

    Grandey, A. A., Frone, M. R., Melloy, R. C. & Sayre, G. M., Aug 1 2019, In : Journal of occupational health psychology. 24, 4, p. 482-497 16 p.

    Research output: Contribution to journalArticle

    Alcohol Drinking
    Drinking
    Alcohols
    Sampling Studies
    Personal Autonomy
    2018

    A dual signal model of pride displays in organizations

    Grandey, A. A., Ferris, D. L. & Melloy, R. C., Jan 1 2018, In : Research in Organizational Behavior. 38, p. 153-168 16 p.

    Research output: Contribution to journalReview article

    Mental Competency
    Social Hierarchy
    Organizations
    Workplace
    Emotions

    Overcoming emotional and attentional obstacles: A dynamic multi-level model of goal maintenance for job seekers

    Melloy, R. C., Liu, S., Grandey, A. A. & Shi, J., Oct 1 2018, In : Journal of Vocational Behavior. 108, p. 92-107 16 p.

    Research output: Contribution to journalArticle

    job seeker
    job search
    Maintenance
    self-control
    Frustration
    4 Citations (Scopus)
    Authenticity
    Expectancy
    Smile
    Therapeutics
    Trustworthiness
    2017
    7 Citations (Scopus)

    The Creation of the Workplace Social Courage Scale (WSCS): An Investigation of Internal Consistency, Psychometric Properties, Validity, and Utility

    Howard, M. C., Farr, J. L., Grandey, A. A. & Gutworth, M. B., Dec 1 2017, In : Journal of Business and Psychology. 32, 6, p. 673-690 18 p.

    Research output: Contribution to journalArticle

    Psychometrics
    Workplace
    Courage
    Internal consistency
    Work place
    52 Citations (Scopus)

    The state of the heart: Emotional labor as emotion regulation reviewed and revised

    Grandey, A. A. & Melloy, R. C., Jul 2017, In : Journal of occupational health psychology. 22, 3, p. 407-422 16 p.

    Research output: Contribution to journalArticle

    Emotions
    Behavioral Medicine
    Occupational Health
    Anniversaries and Special Events
    Lenses
    2016
    4 Citations (Scopus)

    Individual- and organization-level work-to-family spillover are uniquely associated with hotel managers' work exhaustion and satisfaction

    Lee, S., Davis, K. D., Neuendorf, C., Grandey, A., Lam, C. B. & Almeida, D. M., Aug 17 2016, In : Frontiers in Psychology. 7, AUG, 01180.

    Research output: Contribution to journalArticle

    Job Satisfaction
    Climate
    Emotions
    Buffers
    Psychology
    2015
    125 Citations (Scopus)

    Emotional Labor at a Crossroads: Where Do We Go from Here?

    Grandey, A. A. & Gabriel, A. S., Jan 1 2015, In : Annual Review of Organizational Psychology and Organizational Behavior. 2, p. 323-349 27 p.

    Research output: Contribution to journalReview article

    Emotions
    Research Personnel
    Psychology
    Research
    Emotional labour
    42 Citations (Scopus)

    Emotional labor threatens decent work: A proposal to eradicate emotional display rules

    Grandey, A. A., Rupp, D. & Brice, W. N., Aug 1 2015, In : Journal of Organizational Behavior. 36, 6, p. 770-785 16 p.

    Research output: Contribution to journalArticle

    Emotions
    employee
    labor
    emotion
    customer
    4 Citations (Scopus)

    On the front lines: Stakeholder threat cues determine how identified employees cope with scandal

    Grandey, A. A., Krannitz, M. A. & Slezak, T., Jan 19 2015, In : Journal of occupational health psychology. 20, 3, p. 388-403 16 p.

    Research output: Contribution to journalArticle

    Cues
    Grief
    Interviews
    Students
    22 Citations (Scopus)

    Rising to the challenge: Deep acting is more beneficial when tasks are appraised as challenging

    Huang, J. L., Chiaburu, D. S., Zhang, X. A., Li, N. & Grandey, A. A., Sep 1 2015, In : Journal of Applied Psychology. 100, 5, p. 1398-1408 11 p.

    Research output: Contribution to journalArticle

    Job Satisfaction
    Research
    Handling (Psychology)
    Conflict (Psychology)
    Ecological Momentary Assessment
    29 Citations (Scopus)

    Smiling for a Wage: What Emotional Labor Teaches Us About Emotion Regulation

    Grandey, A. A., Jan 1 2015, In : Psychological Inquiry. 26, 1, p. 54-60 7 p.

    Research output: Contribution to journalComment/debate

    Smiling
    Salaries and Fringe Benefits
    Emotions
    17 Citations (Scopus)

    The Value of a Smile: Does Emotional Performance Matter More in Familiar or Unfamiliar Exchanges?

    Gabriel, A. S., Acosta, J. D. & Grandey, A. A., Mar 1 2015, In : Journal of Business and Psychology. 30, 1, p. 37-50 14 p.

    Research output: Contribution to journalArticle

    Employees
    Smile
    Emotion
    Recognition (Psychology)
    Familiarity
    21 Citations (Scopus)

    Workplace surface acting and marital partner discontent: Anxiety and exhaustion spillover mechanisms

    Krannitz, M. A., Grandey, A. A., Liu, S. & Almeida, D. A., Feb 23 2015, In : Journal of occupational health psychology. 20, 3, p. 314-325 12 p.

    Research output: Contribution to journalArticle

    Workplace
    Anxiety
    Emotions
    Conflict (Psychology)
    2014
    20 Citations (Scopus)

    Understanding the "Why" as Well as the "How": Service Performance is a Function of Prosocial Motives and Emotional Labor

    Maneotis, S. M., Grandey, A. A. & Krauss, A. D., Jan 1 2014, In : Human Performance. 27, 1, p. 80-97 18 p.

    Research output: Contribution to journalArticle

    Motivation
    Individuality
    Buffers
    Research
    Emotional labour
    2013
    58 Citations (Scopus)

    Bringing emotional labor into focus: A review and integration of three research lenses

    Grandey, A. A., Diefendorff, J. M. & Rupp, D. E., Jan 1 2013, Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work. Taylor and Francis, p. 3-27 25 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter

    Lenses
    Research
    46 Citations (Scopus)

    Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work

    Grandey, A. A., Diefendorff, J. M. & Rupp, D. E., Jan 1 2013, Taylor and Francis. 324 p.

    Research output: Book/ReportBook

    Emotions
    Restaurants
    Patient Care Team
    Aptitude
    Salaries and Fringe Benefits
    153 Citations (Scopus)

    Free to be you and me: A climate of authenticity alleviates burnout from emotional labor

    Grandey, A., Foo, S. C., Groth, M. & Goodwin, R. E., Aug 20 2013, In : Journal of occupational health psychology. 17, 1, p. 1-14 14 p.

    Research output: Contribution to journalArticle

    Climate
    Emotions
    Health Personnel
    Ego
    Urban Hospitals
    40 Citations (Scopus)

    Show me The Money! Do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?

    Grandey, A. A., Chi, N. W. & Diamond, J. A., Sep 1 2013, In : Personnel Psychology. 66, 3, p. 569-612 44 p.

    Research output: Contribution to journalArticle

    Reward
    Job Satisfaction
    Emotions
    Emotional labour
    Occupations
    3 Citations (Scopus)

    We Are...More Than Football: Three Stories of Identity Threat by Penn State Insiders

    Grandey, A. A., Krannitz, M. A. & Slezak, T., Jun 1 2013, In : Industrial and Organizational Psychology. 6, 2, p. 134-140 7 p.

    Research output: Contribution to journalComment/debate

    Football
    3 Citations (Scopus)

    What We Don't Know Can Hurt Us: A Call for Stereotype-Congruent Impression Management Tactics

    Houston, L. & Grandey, A. A., Dec 1 2013, In : Industrial and Organizational Psychology. 6, 4, p. 433-437 5 p.

    Research output: Contribution to journalComment/debate

    2012
    4 Citations (Scopus)

    Negative relational exchanges of customers and employees: Performance and well-being implications

    Grandey, A. A., Grabarek, P. E. & Teague, S., Jan 1 2012, Personal Relationships: The Effect on Employee Attitudes, Behavior, and Well-Being. Taylor and Francis, p. 261-286 26 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter

    59 Citations (Scopus)

    Positive group affective tone and team creativity: Negative group affective tone and team trust as boundary conditions

    Tsai, W. C., Chi, N. W., Grandey, A. A. & Fung, S. C., Jul 1 2012, In : Journal of Organizational Behavior. 33, 5, p. 638-656 19 p.

    Research output: Contribution to journalArticle

    Creativity
    creativity
    Group
    centrism
    Boundary conditions
    2011
    138 Citations (Scopus)

    Emotional Display Rules as Work Unit Norms: A Multilevel Analysis of Emotional Labor Among Nurses

    Diefendorff, J. M., Erickson, R. J., Grandey, A. A. & Dahling, J. J., Apr 1 2011, In : Journal of occupational health psychology. 16, 2, p. 170-186 17 p.

    Research output: Contribution to journalArticle

    Multilevel Analysis
    Emotions
    Nurses
    Hospital Units
    Job Satisfaction
    2 Citations (Scopus)

    Employee satisfaction, responsiveness, and customer satisfaction: Linkages and boundary conditions

    Grandey, A. A., Goldberg, L. S. & Pugh, S. D., 2011, Academy of Management 2011 Annual Meeting - West Meets East: Enlightening. Balancing. Transcending, AOM 2011. Academy of Management

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Customer satisfaction
    Boundary conditions
    Personnel
    Retail stores
    Sales
    83 Citations (Scopus)

    Want a tip? service performance as a function of emotion regulation and extraversion

    Chi, N. W., Grandey, A. A., Diamond, J. A. & Krimmel, K. R., Nov 1 2011, In : Journal of Applied Psychology. 96, 6, p. 1337-1346 10 p.

    Research output: Contribution to journalArticle

    Emotions
    Restaurants
    Research
    Extraversion (Psychology)
    Call Centers
    26 Citations (Scopus)

    Why and when do stores with satisfied employees have satisfied customers? The roles of responsiveness and store busyness

    Grandey, A. A., Goldberg, L. S. & Pugh, S. D., Nov 1 2011, In : Journal of Service Research. 14, 4, p. 397-409 13 p.

    Research output: Contribution to journalArticle

    customer
    employee
    Personnel
    Customer satisfaction
    Retail stores
    2010
    69 Citations (Scopus)

    Emotion display rules at work in the global service economy: The special case of the customer

    Grandey, A., Rafaeli, A., Ravid, S., Wirtz, J. & Steiner, D. D., Jun 22 2010, In : Journal of Service Management. 21, 3, p. 388-412 25 p.

    Research output: Contribution to journalArticle

    Emotion
    Service economy
    services
    economy
    methodology
    10 Citations (Scopus)

    Expressions of anger in Israeli workplaces: The special place of customer interactions

    Ravid, S., Rafaeli, A. & Grandey, A. A., Sep 1 2010, In : Human Resource Management Review. 20, 3, p. 224-234 11 p.

    Research output: Contribution to journalArticle

    Anger
    Workplace
    Data Display
    Fear
    Work place
    66 Citations (Scopus)

    Following display rules in good or bad faith? Customer orientation as a moderator of the display rule-emotional labor relationship

    Allen, J. A., Douglas Pugh, S., Grandey, A. A. & Groth, M., Apr 1 2010, In : Human Performance. 23, 2, p. 101-115 15 p.

    Research output: Contribution to journalArticle

    Individuality
    Emotions
    Surveys and Questionnaires
    Moderator
    Faith
    65 Citations (Scopus)

    Interactions with the public: Bridging job design and emotional labor perspectives

    Grandey, A. A. & Diamond, J. A., Feb 1 2010, In : Journal of Organizational Behavior. 31, 2-3, p. 338-350 13 p.

    Research output: Contribution to journalComment/debate

    job design
    labor
    interaction
    Job design
    Interaction
    2009
    108 Citations (Scopus)

    Customer Incivility as a Social Stressor: The Role of Race and Racial Identity for Service Employees

    Kern, J. H. & Grandey, A. A., Jan 1 2009, In : Journal of occupational health psychology. 14, 1, p. 46-57 12 p.

    Research output: Contribution to journalArticle

    African Americans
    Lenses
    2008
    46 Citations (Scopus)

    Emotions at work: A review and research agenda

    Grandey, A. A., Jan 1 2008, The SAGE Handbook of Organizational Behavior: Volume I - Micro Approaches. SAGE Publications Inc., p. 235-261 27 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter

    emotion
    2007
    242 Citations (Scopus)
    Task Performance and Analysis
    Emotions
    Frustration
    Hostility
    Organizations
    225 Citations (Scopus)
    Aggression
    Social Work
    Research
    66 Citations (Scopus)
    family work
    well-being
    worker
    job satisfaction
    employee
    2006
    230 Citations (Scopus)

    Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanisms

    Barger, P. B. & Grandey, A. A., Dec 2006, In : Academy of Management Journal. 49, 6, p. 1229-1238 10 p.

    Research output: Contribution to journalArticle

    Personnel
    Smile
    Emotional contagion
    Service encounter
    Employees
    2005
    177 Citations (Scopus)

    A longitudinal and multi-source test of the work-family conflict and job satisfaction relationship

    Grandey, A. A., Cordeiro, B. L. & Crouter, A. C., Sep 1 2005, In : Journal of Occupational and Organizational Psychology. 78, 3, p. 305-323 19 p.

    Research output: Contribution to journalReview article

    Job Satisfaction
    Conflict (Psychology)
    Work-family conflict
    Job satisfaction
    Spouses
    407 Citations (Scopus)

    Is "service with a smile" enough? Authenticity of positive displays during service encounters

    Grandey, A. A., Fisk, G. M., Mattila, A. S., Jansen, K. J. & Sideman, L. A., Jan 1 2005, In : Organizational Behavior and Human Decision Processes. 96, 1, p. 38-55 18 p.

    Research output: Contribution to journalArticle

    Task Performance and Analysis
    Restaurants
    Service encounter
    Authenticity
    Smile
    245 Citations (Scopus)

    Must "service with a smile" be stressful? The moderating role of personal control for American and French employees

    Grandey, A. A., Fisk, G. M. & Steiner, D. D., Sep 1 2005, In : Journal of Applied Psychology. 90, 5, p. 893-904 12 p.

    Research output: Contribution to journalReview article

    Emotions
    Behavior Control
    France
    Research
    Surveys and Questionnaires
    2004
    14 Citations (Scopus)

    DISPLAY RULES AND STRAIN IN SERVICE JOBS: WHAT'S FAIRNESS GOT TO DO WITH IT?

    Grandey, A. A. & Fisk, G. M., Dec 1 2004, Exploring Interpersonal Dynamics. p. 265-293 29 p. (Research in Occupational Stress and Well Being; vol. 4).

    Research output: Chapter in Book/Report/Conference proceedingChapter

    Emotions
    Social Justice
    Reward
    Individuality
    Research
    471 Citations (Scopus)

    The customer is not always right: Customer aggression and emotion regulation of service employees

    Grandey, A. A., Dickter, D. N. & Sin, H. P., May 1 2004, In : Journal of Organizational Behavior. 25, 3, p. 397-418 22 p.

    Research output: Contribution to journalReview article

    Aggression
    aggression
    Emotions
    emotion
    customer
    2003
    75 Citations (Scopus)

    The Interplay of Gender and Affective Tone in Service Encounter Satisfaction

    Mattila, A. S., Grandey, A. A. & Fisk, G. M., Nov 2003, In : Journal of Service Research. 6, 2, p. 136-143 8 p.

    Research output: Contribution to journalArticle

    Display devices
    gender
    Managers
    Personnel
    stereotype
    898 Citations (Scopus)
    Display devices
    Personnel
    Service delivery
    Surface acting
    Peers
    171 Citations (Scopus)

    Work-family conflict and work-related withdrawal behaviors

    Hammer, L. B., Bauer, T. N. & Grandey, A. A., Nov 24 2003, In : Journal of Business and Psychology. 17, 3, p. 419-436 18 p.

    Research output: Contribution to journalReview article

    Systems Theory
    Family Conflict
    Absenteeism
    Conflict (Psychology)
    Work-family conflict
    2002
    177 Citations (Scopus)

    Affective states and traits in the workplace: Diary and survey data from young workers

    Grandey, A. A., Tam, A. P. & Brauburger, A. L., Dec 1 2002, In : Motivation and Emotion. 26, 1, p. 31-55 25 p.

    Research output: Contribution to journalArticle

    Workplace
    beta-Aminoethyl Isothiourea
    Job Satisfaction
    Anger
    Surveys and Questionnaires