Alicia Ann Grandey

    • 8292 Citations
    • 33 h-Index
    19972020

    Research output per year

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    2013

    Bringing emotional labor into focus: A review and integration of three research lenses

    Grandey, A. A., Diefendorff, J. M. & Rupp, D. E., Jan 1 2013, Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work. Taylor and Francis, p. 3-27 25 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter

    60 Scopus citations
    2012

    Negative relational exchanges of customers and employees: Performance and well-being implications

    Grandey, A. A., Grabarek, P. E. & Teague, S., Jan 1 2012, Personal Relationships: The Effect on Employee Attitudes, Behavior, and Well-Being. Taylor and Francis, p. 261-286 26 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter

    4 Scopus citations
    2008

    Emotions at work: A review and research agenda

    Grandey, A. A., Jan 1 2008, The SAGE Handbook of Organizational Behavior: Volume I - Micro Approaches. SAGE Publications Inc., p. 235-261 27 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter

    47 Scopus citations
    2004

    DISPLAY RULES AND STRAIN IN SERVICE JOBS: WHAT'S FAIRNESS GOT TO DO WITH IT?

    Grandey, A. A. & Fisk, G. M., Dec 1 2004, Exploring Interpersonal Dynamics. p. 265-293 29 p. (Research in Occupational Stress and Well Being; vol. 4).

    Research output: Chapter in Book/Report/Conference proceedingChapter

    14 Scopus citations