Alicia Ann Grandey

    • 8079 Citations
    • 32 h-Index
    19972020
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    Research Output 1997 2020

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    Conference contribution
    2011
    2 Citations (Scopus)

    Employee satisfaction, responsiveness, and customer satisfaction: Linkages and boundary conditions

    Grandey, A. A., Goldberg, L. S. & Pugh, S. D., 2011, Academy of Management 2011 Annual Meeting - West Meets East: Enlightening. Balancing. Transcending, AOM 2011. Academy of Management

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Customer satisfaction
    Boundary conditions
    Personnel
    Retail stores
    Sales