Alicia Ann Grandey

    • 8337 Citations
    • 33 h-Index
    19972020

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    2019

    Emotional Labor: Regulating Emotions for a Wage

    Grandey, A. A. & Sayre, G. M., Apr 1 2019, In : Current Directions in Psychological Science. 28, 2, p. 131-137 7 p.

    Research output: Contribution to journalArticle

    5 Scopus citations

    Emotional Labor Predicts Service Performance Depending on Activation and Inhibition Regulatory Fit

    Chi, N. W. & Grandey, A. A., Feb 1 2019, In : Journal of Management. 45, 2, p. 673-700 28 p.

    Research output: Contribution to journalArticle

    14 Scopus citations

    Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments

    Grandey, A. A., Houston, L. & Avery, D. R., May 1 2019, In : Journal of Management. 45, 5, p. 2163-2192 30 p.

    Research output: Contribution to journalArticle

    6 Scopus citations

    When are fakers also drinkers? A self-control view of emotional labor and alcohol consumption among U.S. Service workers

    Grandey, A. A., Frone, M. R., Melloy, R. C. & Sayre, G. M., Aug 2019, In : Journal of occupational health psychology. 24, 4, p. 482-497 16 p.

    Research output: Contribution to journalArticle

    1 Scopus citations
    2018

    Overcoming emotional and attentional obstacles: A dynamic multi-level model of goal maintenance for job seekers

    Melloy, R. C., Liu, S., Grandey, A. A. & Shi, J., Oct 2018, In : Journal of Vocational Behavior. 108, p. 92-107 16 p.

    Research output: Contribution to journalArticle

    1 Scopus citations
    9 Scopus citations
    2017

    The Creation of the Workplace Social Courage Scale (WSCS): An Investigation of Internal Consistency, Psychometric Properties, Validity, and Utility

    Howard, M. C., Farr, J. L., Grandey, A. A. & Gutworth, M. B., Dec 1 2017, In : Journal of Business and Psychology. 32, 6, p. 673-690 18 p.

    Research output: Contribution to journalArticle

    11 Scopus citations

    The state of the heart: Emotional labor as emotion regulation reviewed and revised

    Grandey, A. A. & Melloy, R. C., Jul 2017, In : Journal of occupational health psychology. 22, 3, p. 407-422 16 p.

    Research output: Contribution to journalArticle

    61 Scopus citations
    2016

    Individual- and organization-level work-to-family spillover are uniquely associated with hotel managers' work exhaustion and satisfaction

    Lee, S., Davis, K. D., Neuendorf, C., Grandey, A., Lam, C. B. & Almeida, D. M., Aug 17 2016, In : Frontiers in Psychology. 7, AUG, 01180.

    Research output: Contribution to journalArticle

    4 Scopus citations
    2015

    Emotional labor threatens decent work: A proposal to eradicate emotional display rules

    Grandey, A. A., Rupp, D. & Brice, W. N., Aug 1 2015, In : Journal of Organizational Behavior. 36, 6, p. 770-785 16 p.

    Research output: Contribution to journalArticle

    47 Scopus citations

    On the front lines: Stakeholder threat cues determine how identified employees cope with scandal

    Grandey, A. A., Krannitz, M. A. & Slezak, T., Jan 19 2015, In : Journal of occupational health psychology. 20, 3, p. 388-403 16 p.

    Research output: Contribution to journalArticle

    4 Scopus citations

    Rising to the challenge: Deep acting is more beneficial when tasks are appraised as challenging

    Huang, J. L., Chiaburu, D. S., Zhang, X. A., Li, N. & Grandey, A. A., Sep 1 2015, In : Journal of Applied Psychology. 100, 5, p. 1398-1408 11 p.

    Research output: Contribution to journalArticle

    23 Scopus citations

    The Value of a Smile: Does Emotional Performance Matter More in Familiar or Unfamiliar Exchanges?

    Gabriel, A. S., Acosta, J. D. & Grandey, A. A., Mar 1 2015, In : Journal of Business and Psychology. 30, 1, p. 37-50 14 p.

    Research output: Contribution to journalArticle

    19 Scopus citations

    Workplace surface acting and marital partner discontent: Anxiety and exhaustion spillover mechanisms

    Krannitz, M. A., Grandey, A. A., Liu, S. & Almeida, D. A., Feb 23 2015, In : Journal of occupational health psychology. 20, 3, p. 314-325 12 p.

    Research output: Contribution to journalArticle

    24 Scopus citations
    2014

    Understanding the "Why" as Well as the "How": Service Performance is a Function of Prosocial Motives and Emotional Labor

    Maneotis, S. M., Grandey, A. A. & Krauss, A. D., Jan 1 2014, In : Human Performance. 27, 1, p. 80-97 18 p.

    Research output: Contribution to journalArticle

    20 Scopus citations
    2013

    Free to be you and me: A climate of authenticity alleviates burnout from emotional labor

    Grandey, A., Foo, S. C., Groth, M. & Goodwin, R. E., Aug 20 2013, In : Journal of occupational health psychology. 17, 1, p. 1-14 14 p.

    Research output: Contribution to journalArticle

    168 Scopus citations

    Show me The Money! Do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?

    Grandey, A. A., Chi, N. W. & Diamond, J. A., Sep 1 2013, In : Personnel Psychology. 66, 3, p. 569-612 44 p.

    Research output: Contribution to journalArticle

    40 Scopus citations
    2012

    Positive group affective tone and team creativity: Negative group affective tone and team trust as boundary conditions

    Tsai, W. C., Chi, N. W., Grandey, A. A. & Fung, S. C., Jul 1 2012, In : Journal of Organizational Behavior. 33, 5, p. 638-656 19 p.

    Research output: Contribution to journalArticle

    64 Scopus citations
    2011

    Emotional Display Rules as Work Unit Norms: A Multilevel Analysis of Emotional Labor Among Nurses

    Diefendorff, J. M., Erickson, R. J., Grandey, A. A. & Dahling, J. J., Apr 1 2011, In : Journal of occupational health psychology. 16, 2, p. 170-186 17 p.

    Research output: Contribution to journalArticle

    147 Scopus citations

    Want a tip? service performance as a function of emotion regulation and extraversion

    Chi, N. W., Grandey, A. A., Diamond, J. A. & Krimmel, K. R., Nov 1 2011, In : Journal of Applied Psychology. 96, 6, p. 1337-1346 10 p.

    Research output: Contribution to journalArticle

    89 Scopus citations

    Why and when do stores with satisfied employees have satisfied customers? The roles of responsiveness and store busyness

    Grandey, A. A., Goldberg, L. S. & Pugh, S. D., Nov 1 2011, In : Journal of Service Research. 14, 4, p. 397-409 13 p.

    Research output: Contribution to journalArticle

    28 Scopus citations
    2010

    Emotion display rules at work in the global service economy: The special case of the customer

    Grandey, A., Rafaeli, A., Ravid, S., Wirtz, J. & Steiner, D. D., Jun 22 2010, In : Journal of Service Management. 21, 3, p. 388-412 25 p.

    Research output: Contribution to journalArticle

    72 Scopus citations

    Expressions of anger in Israeli workplaces: The special place of customer interactions

    Ravid, S., Rafaeli, A. & Grandey, A. A., Sep 1 2010, In : Human Resource Management Review. 20, 3, p. 224-234 11 p.

    Research output: Contribution to journalArticle

    10 Scopus citations

    Following display rules in good or bad faith? Customer orientation as a moderator of the display rule-emotional labor relationship

    Allen, J. A., Douglas Pugh, S., Grandey, A. A. & Groth, M., Apr 1 2010, In : Human Performance. 23, 2, p. 101-115 15 p.

    Research output: Contribution to journalArticle

    68 Scopus citations
    2009

    Customer Incivility as a Social Stressor: The Role of Race and Racial Identity for Service Employees

    Kern, J. H. & Grandey, A. A., Jan 1 2009, In : Journal of occupational health psychology. 14, 1, p. 46-57 12 p.

    Research output: Contribution to journalArticle

    113 Scopus citations
    2007
    244 Scopus citations
    231 Scopus citations
    69 Scopus citations
    2006

    Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanisms

    Barger, P. B. & Grandey, A. A., Dec 2006, In : Academy of Management Journal. 49, 6, p. 1229-1238 10 p.

    Research output: Contribution to journalArticle

    234 Scopus citations
    2005

    Is "service with a smile" enough? Authenticity of positive displays during service encounters

    Grandey, A. A., Fisk, G. M., Mattila, A. S., Jansen, K. J. & Sideman, L. A., Jan 1 2005, In : Organizational Behavior and Human Decision Processes. 96, 1, p. 38-55 18 p.

    Research output: Contribution to journalArticle

    418 Scopus citations
    2003

    The Interplay of Gender and Affective Tone in Service Encounter Satisfaction

    Mattila, A. S., Grandey, A. A. & Fisk, G. M., Nov 2003, In : Journal of Service Research. 6, 2, p. 136-143 8 p.

    Research output: Contribution to journalArticle

    77 Scopus citations
    927 Scopus citations
    2002

    Affective states and traits in the workplace: Diary and survey data from young workers

    Grandey, A. A., Tam, A. P. & Brauburger, A. L., Dec 1 2002, In : Motivation and Emotion. 26, 1, p. 31-55 25 p.

    Research output: Contribution to journalArticle

    179 Scopus citations

    Emotional labor and burnout: Comparing two perspectives of "people work"

    Brotheridge, C. M. & Grandey, A. A., Jan 1 2002, In : Journal of Vocational Behavior. 60, 1, p. 17-39 23 p.

    Research output: Contribution to journalArticle

    943 Scopus citations

    Relationship between coping, cognitive dysfunction and depression in multiple sclerosis

    Arnett, P. A., Higginson, C. I., Voss, W. D., Randolph, J. J. & Grandey, A. A., Aug 1 2002, In : Clinical Neuropsychologist. 16, 3, p. 341-355 15 p.

    Research output: Contribution to journalArticle

    93 Scopus citations
    1999

    The Conservation of Resources Model Applied to Work-Family Conflict and Strain

    Grandey, A. A. & Cropanzano, R., Apr 1 1999, In : Journal of Vocational Behavior. 54, 2, p. 350-370 21 p.

    Research output: Contribution to journalArticle

    663 Scopus citations
    1997

    The relationship of organizational politics and support to work behaviors, attitudes, and stress

    Cropanzano, R., Howes, J. C., Grandey, A. A. & Toth, P., Mar 1997, In : Journal of Organizational Behavior. 18, 2, p. 159-180 22 p.

    Research output: Contribution to journalArticle

    461 Scopus citations