Alicia Ann Grandey

    • 8179 Citations
    • 32 h-Index
    19972020
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    Research Output 1997 2020

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    Article
    1997
    453 Citations (Scopus)

    The relationship of organizational politics and support to work behaviors, attitudes, and stress

    Cropanzano, R., Howes, J. C., Grandey, A. A. & Toth, P., Mar 1997, In : Journal of Organizational Behavior. 18, 2, p. 159-180 22 p.

    Research output: Contribution to journalArticle

    Politics
    politics
    employee
    part-time worker
    Job Satisfaction
    1999
    654 Citations (Scopus)

    The Conservation of Resources Model Applied to Work-Family Conflict and Strain

    Grandey, A. A. & Cropanzano, R., Apr 1 1999, In : Journal of Vocational Behavior. 54, 2, p. 350-370 21 p.

    Research output: Contribution to journalArticle

    family work
    self-esteem
    conservation
    path analysis
    turnover
    2002
    178 Citations (Scopus)

    Affective states and traits in the workplace: Diary and survey data from young workers

    Grandey, A. A., Tam, A. P. & Brauburger, A. L., Dec 1 2002, In : Motivation and Emotion. 26, 1, p. 31-55 25 p.

    Research output: Contribution to journalArticle

    Workplace
    beta-Aminoethyl Isothiourea
    Job Satisfaction
    Anger
    Surveys and Questionnaires
    928 Citations (Scopus)

    Emotional labor and burnout: Comparing two perspectives of "people work"

    Brotheridge, C. M. & Grandey, A. A., Jan 1 2002, In : Journal of Vocational Behavior. 60, 1, p. 17-39 23 p.

    Research output: Contribution to journalArticle

    burnout
    labor
    Emotions
    Depersonalization
    emotion
    92 Citations (Scopus)

    Relationship between coping, cognitive dysfunction and depression in multiple sclerosis

    Arnett, P. A., Higginson, C. I., Voss, W. D., Randolph, J. J. & Grandey, A. A., Aug 1 2002, In : Clinical Neuropsychologist. 16, 3, p. 341-355 15 p.

    Research output: Contribution to journalArticle

    Multiple Sclerosis
    Depression
    Theoretical Models
    Regression Analysis
    Cognitive Dysfunction
    2003
    75 Citations (Scopus)

    The Interplay of Gender and Affective Tone in Service Encounter Satisfaction

    Mattila, A. S., Grandey, A. A. & Fisk, G. M., Nov 2003, In : Journal of Service Research. 6, 2, p. 136-143 8 p.

    Research output: Contribution to journalArticle

    Display devices
    gender
    Managers
    Personnel
    stereotype
    906 Citations (Scopus)
    Display devices
    Personnel
    Service delivery
    Surface acting
    Peers
    2005
    412 Citations (Scopus)

    Is "service with a smile" enough? Authenticity of positive displays during service encounters

    Grandey, A. A., Fisk, G. M., Mattila, A. S., Jansen, K. J. & Sideman, L. A., Jan 1 2005, In : Organizational Behavior and Human Decision Processes. 96, 1, p. 38-55 18 p.

    Research output: Contribution to journalArticle

    Task Performance and Analysis
    Restaurants
    Service encounter
    Authenticity
    Smile
    2006
    230 Citations (Scopus)

    Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanisms

    Barger, P. B. & Grandey, A. A., Dec 2006, In : Academy of Management Journal. 49, 6, p. 1229-1238 10 p.

    Research output: Contribution to journalArticle

    Personnel
    Smile
    Emotional contagion
    Service encounter
    Employees
    2007
    242 Citations (Scopus)
    Task Performance and Analysis
    Emotions
    Frustration
    Hostility
    Organizations
    225 Citations (Scopus)
    Aggression
    Social Work
    Research
    66 Citations (Scopus)
    family work
    well-being
    worker
    job satisfaction
    employee
    2009
    108 Citations (Scopus)

    Customer Incivility as a Social Stressor: The Role of Race and Racial Identity for Service Employees

    Kern, J. H. & Grandey, A. A., Jan 1 2009, In : Journal of occupational health psychology. 14, 1, p. 46-57 12 p.

    Research output: Contribution to journalArticle

    African Americans
    Lenses
    2010
    69 Citations (Scopus)

    Emotion display rules at work in the global service economy: The special case of the customer

    Grandey, A., Rafaeli, A., Ravid, S., Wirtz, J. & Steiner, D. D., Jun 22 2010, In : Journal of Service Management. 21, 3, p. 388-412 25 p.

    Research output: Contribution to journalArticle

    Emotion
    Service economy
    services
    economy
    methodology
    10 Citations (Scopus)

    Expressions of anger in Israeli workplaces: The special place of customer interactions

    Ravid, S., Rafaeli, A. & Grandey, A. A., Sep 1 2010, In : Human Resource Management Review. 20, 3, p. 224-234 11 p.

    Research output: Contribution to journalArticle

    Anger
    Workplace
    Data Display
    Fear
    Work place
    66 Citations (Scopus)

    Following display rules in good or bad faith? Customer orientation as a moderator of the display rule-emotional labor relationship

    Allen, J. A., Douglas Pugh, S., Grandey, A. A. & Groth, M., Apr 1 2010, In : Human Performance. 23, 2, p. 101-115 15 p.

    Research output: Contribution to journalArticle

    Individuality
    Emotions
    Surveys and Questionnaires
    Moderator
    Faith
    2011
    143 Citations (Scopus)

    Emotional Display Rules as Work Unit Norms: A Multilevel Analysis of Emotional Labor Among Nurses

    Diefendorff, J. M., Erickson, R. J., Grandey, A. A. & Dahling, J. J., Apr 1 2011, In : Journal of occupational health psychology. 16, 2, p. 170-186 17 p.

    Research output: Contribution to journalArticle

    Multilevel Analysis
    Emotions
    Nurses
    Hospital Units
    Job Satisfaction
    84 Citations (Scopus)

    Want a tip? service performance as a function of emotion regulation and extraversion

    Chi, N. W., Grandey, A. A., Diamond, J. A. & Krimmel, K. R., Nov 1 2011, In : Journal of Applied Psychology. 96, 6, p. 1337-1346 10 p.

    Research output: Contribution to journalArticle

    Emotions
    Restaurants
    Research
    Extraversion (Psychology)
    Call Centers
    26 Citations (Scopus)

    Why and when do stores with satisfied employees have satisfied customers? The roles of responsiveness and store busyness

    Grandey, A. A., Goldberg, L. S. & Pugh, S. D., Nov 1 2011, In : Journal of Service Research. 14, 4, p. 397-409 13 p.

    Research output: Contribution to journalArticle

    customer
    employee
    Personnel
    Customer satisfaction
    Retail stores
    2012
    62 Citations (Scopus)

    Positive group affective tone and team creativity: Negative group affective tone and team trust as boundary conditions

    Tsai, W. C., Chi, N. W., Grandey, A. A. & Fung, S. C., Jul 1 2012, In : Journal of Organizational Behavior. 33, 5, p. 638-656 19 p.

    Research output: Contribution to journalArticle

    Creativity
    creativity
    Group
    centrism
    Boundary conditions
    2013
    156 Citations (Scopus)

    Free to be you and me: A climate of authenticity alleviates burnout from emotional labor

    Grandey, A., Foo, S. C., Groth, M. & Goodwin, R. E., Aug 20 2013, In : Journal of occupational health psychology. 17, 1, p. 1-14 14 p.

    Research output: Contribution to journalArticle

    Climate
    Emotions
    Health Personnel
    Ego
    Urban Hospitals
    40 Citations (Scopus)

    Show me The Money! Do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?

    Grandey, A. A., Chi, N. W. & Diamond, J. A., Sep 1 2013, In : Personnel Psychology. 66, 3, p. 569-612 44 p.

    Research output: Contribution to journalArticle

    Reward
    Job Satisfaction
    Emotions
    Emotional labour
    Occupations
    2014
    20 Citations (Scopus)

    Understanding the "Why" as Well as the "How": Service Performance is a Function of Prosocial Motives and Emotional Labor

    Maneotis, S. M., Grandey, A. A. & Krauss, A. D., Jan 1 2014, In : Human Performance. 27, 1, p. 80-97 18 p.

    Research output: Contribution to journalArticle

    Motivation
    Individuality
    Buffers
    Research
    Emotional labour
    2015
    43 Citations (Scopus)

    Emotional labor threatens decent work: A proposal to eradicate emotional display rules

    Grandey, A. A., Rupp, D. & Brice, W. N., Aug 1 2015, In : Journal of Organizational Behavior. 36, 6, p. 770-785 16 p.

    Research output: Contribution to journalArticle

    Emotions
    employee
    labor
    emotion
    customer
    4 Citations (Scopus)

    On the front lines: Stakeholder threat cues determine how identified employees cope with scandal

    Grandey, A. A., Krannitz, M. A. & Slezak, T., Jan 19 2015, In : Journal of occupational health psychology. 20, 3, p. 388-403 16 p.

    Research output: Contribution to journalArticle

    Cues
    Grief
    Interviews
    Students
    22 Citations (Scopus)

    Rising to the challenge: Deep acting is more beneficial when tasks are appraised as challenging

    Huang, J. L., Chiaburu, D. S., Zhang, X. A., Li, N. & Grandey, A. A., Sep 1 2015, In : Journal of Applied Psychology. 100, 5, p. 1398-1408 11 p.

    Research output: Contribution to journalArticle

    Job Satisfaction
    Research
    Handling (Psychology)
    Conflict (Psychology)
    Ecological Momentary Assessment
    18 Citations (Scopus)

    The Value of a Smile: Does Emotional Performance Matter More in Familiar or Unfamiliar Exchanges?

    Gabriel, A. S., Acosta, J. D. & Grandey, A. A., Mar 1 2015, In : Journal of Business and Psychology. 30, 1, p. 37-50 14 p.

    Research output: Contribution to journalArticle

    Employees
    Smile
    Emotion
    Recognition (Psychology)
    Familiarity
    22 Citations (Scopus)

    Workplace surface acting and marital partner discontent: Anxiety and exhaustion spillover mechanisms

    Krannitz, M. A., Grandey, A. A., Liu, S. & Almeida, D. A., Feb 23 2015, In : Journal of occupational health psychology. 20, 3, p. 314-325 12 p.

    Research output: Contribution to journalArticle

    Workplace
    Anxiety
    Emotions
    Conflict (Psychology)
    2016
    4 Citations (Scopus)

    Individual- and organization-level work-to-family spillover are uniquely associated with hotel managers' work exhaustion and satisfaction

    Lee, S., Davis, K. D., Neuendorf, C., Grandey, A., Lam, C. B. & Almeida, D. M., Aug 17 2016, In : Frontiers in Psychology. 7, AUG, 01180.

    Research output: Contribution to journalArticle

    Job Satisfaction
    Climate
    Emotions
    Buffers
    Psychology
    2017
    9 Citations (Scopus)

    The Creation of the Workplace Social Courage Scale (WSCS): An Investigation of Internal Consistency, Psychometric Properties, Validity, and Utility

    Howard, M. C., Farr, J. L., Grandey, A. A. & Gutworth, M. B., Dec 1 2017, In : Journal of Business and Psychology. 32, 6, p. 673-690 18 p.

    Research output: Contribution to journalArticle

    Psychometrics
    Workplace
    Courage
    Internal consistency
    Work place
    55 Citations (Scopus)

    The state of the heart: Emotional labor as emotion regulation reviewed and revised

    Grandey, A. A. & Melloy, R. C., Jul 2017, In : Journal of occupational health psychology. 22, 3, p. 407-422 16 p.

    Research output: Contribution to journalArticle

    Emotions
    Behavioral Medicine
    Occupational Health
    Anniversaries and Special Events
    Lenses
    2018
    1 Citation (Scopus)

    Overcoming emotional and attentional obstacles: A dynamic multi-level model of goal maintenance for job seekers

    Melloy, R. C., Liu, S., Grandey, A. A. & Shi, J., Oct 2018, In : Journal of Vocational Behavior. 108, p. 92-107 16 p.

    Research output: Contribution to journalArticle

    job seeker
    job search
    Maintenance
    self-control
    Frustration
    6 Citations (Scopus)
    Authenticity
    Expectancy
    Smile
    Therapeutics
    Trustworthiness
    2019
    4 Citations (Scopus)

    Emotional Labor: Regulating Emotions for a Wage

    Grandey, A. A. & Sayre, G. M., Apr 1 2019, In : Current Directions in Psychological Science. 28, 2, p. 131-137 7 p.

    Research output: Contribution to journalArticle

    Salaries and Fringe Benefits
    Emotions
    Workplace
    Costs and Cost Analysis
    12 Citations (Scopus)

    Emotional Labor Predicts Service Performance Depending on Activation and Inhibition Regulatory Fit

    Chi, N. W. & Grandey, A. A., Feb 1 2019, In : Journal of Management. 45, 2, p. 673-700 28 p.

    Research output: Contribution to journalArticle

    Service performance
    Emotional labour
    Regulatory fit
    Activation
    Surface acting
    5 Citations (Scopus)

    Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments

    Grandey, A. A., Houston, L. & Avery, D. R., May 1 2019, In : Journal of Management. 45, 5, p. 2163-2192 30 p.

    Research output: Contribution to journalArticle

    Service performance
    Emotional labour
    Racial disparities
    Service provider
    Stereotypes
    1 Citation (Scopus)

    When are fakers also drinkers? A self-control view of emotional labor and alcohol consumption among U.S. Service workers

    Grandey, A. A., Frone, M. R., Melloy, R. C. & Sayre, G. M., Aug 2019, In : Journal of occupational health psychology. 24, 4, p. 482-497 16 p.

    Research output: Contribution to journalArticle

    Alcohol Drinking
    Drinking
    Alcohols
    Sampling Studies
    Personal Autonomy