• 334 Citations
  • 10 h-Index
19972018
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Fingerprint Dive into the research topics where Daniel John Mount is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 15 Similar Profiles
call center Earth & Environmental Sciences
industry Earth & Environmental Sciences
customer Social Sciences
communication Earth & Environmental Sciences
factor analysis Earth & Environmental Sciences
student Earth & Environmental Sciences
services Earth & Environmental Sciences
Hotels Business & Economics

Research Output 1997 2018

  • 334 Citations
  • 10 h-Index
  • 23 Article
  • 5 Comment/debate
1 Citation (Scopus)
drilling
oil
gas
energy
horizontal drilling
1 Citation (Scopus)
cost
cost-benefit analysis
calculation
hotel industry
Hotel industry
2 Citations (Scopus)
Hotel industry
Service recovery
services
hotel industry
Cost-benefit
43 Citations (Scopus)

Other consumers in service encounters: A script theoretical perspective

Miao, L., Mattila, A. S. & Mount, D. J., Dec 1 2011, In : International Journal of Hospitality Management. 30, 4, p. 933-941 9 p.

Research output: Contribution to journalArticle

experimental study
Service encounter
Consumer response
services
Emotion
4 Citations (Scopus)
matrix
Hotels
services
distribution
Quality of service