Glenn Steele McGuigan

    • 55 Citations
    • 4 h-Index
    20012015
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    Fingerprint Dive into the research topics where Glenn Steele McGuigan is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

    • 26 Similar Profiles
    librarian Social Sciences
    public service Social Sciences
    industry Social Sciences
    customer Social Sciences
    instruction Social Sciences
    open channel Social Sciences
    librarianship Social Sciences
    interaction Social Sciences

    Research Output 2001 2015

    • 55 Citations
    • 4 h-Index
    • 17 Article
    • 2 Chapter
    • 2 Review article
    1 Citation (Scopus)
    open channel
    open access
    health
    efficiency
    market
    1 Citation (Scopus)

    Hateful metrics and the bitterest pill of scholarly publishing

    McGuigan, G. S., Jan 1 2013, In : Prometheus (United Kingdom). 31, 3, p. 249-256 8 p.

    Research output: Contribution to journalArticle

    librarian
    industry
    university
    library

    The common sense of customer service: Employing advice from the trade and popular literature of business to interactions with Irate Patrons in Libraries

    McGuigan, G. S., Oct 31 2013, Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem. Taylor and Francis Inc., p. 197-204 8 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter

    customer
    interaction
    empathy
    public service
    librarian
    Academic Libraries
    Organizational Theory

    Outstanding business reference sources 2012

    Hurst, S., Smith, B., Burns, J., Eich, C., Freeman, V., Hayworth, G., Houlson, V., Matos, M., McGuigan, G. S., Oppenheim, M., Plungis, J. & Scott., P., Dec 1 2012, In : Reference and User Services Quarterly. 52, 2, p. 154-157 4 p.

    Research output: Contribution to journalArticle

    Industry