Joe R. Downing

    • 110 Citations
    • 6 h-Index
    20002016

    Research output per year

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    Research Output

    • 110 Citations
    • 6 h-Index
    • 11 Article
    • 1 Chapter
  • 13 Scopus citations

    How individuals process NWS weather warning messages on their cell phones

    Casteel, M. A. & Downing, J. R., Jul 1 2013, In : Weather, Climate, and Society. 5, 3, p. 254-265 12 p.

    Research output: Contribution to journalArticle

  • 15 Scopus citations

    Linking communication competence with call center agents' sales effectiveness

    Downing, J. R., Oct 1 2011, In : Journal of Business Communication. 48, 4, p. 409-425 17 p.

    Research output: Contribution to journalArticle

  • 6 Scopus citations
  • 10 Scopus citations

    Using customer contact center technicians to measure the effectiveness of online help systems

    Downing, J. R., May 1 2007, In : Technical Communication. 54, 2, p. 201-209 9 p.

    Research output: Contribution to journalArticle