Joe R. Downing

    • 103 Citations
    • 6 h-Index
    20002016
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    Fingerprint Dive into the research topics where Joe R. Downing is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

    • 3 Similar Profiles
    technician Social Sciences
    Personnel Engineering & Materials Science
    communicator Social Sciences
    Communication Engineering & Materials Science
    employee Social Sciences
    cell phone Social Sciences
    Students Engineering & Materials Science
    call center Social Sciences

    Research Output 2000 2016

    • 103 Citations
    • 6 h-Index
    • 11 Article
    • 1 Chapter
    11 Citations (Scopus)
    Radar
    cell phone
    Homelands
    Emergency
    contact
    13 Citations (Scopus)

    How individuals process NWS weather warning messages on their cell phones

    Casteel, M. & Downing, J. R., Jul 1 2013, In : Weather, Climate, and Society. 5, 3, p. 254-265 12 p.

    Research output: Contribution to journalArticle

    cell phone
    weather
    town
    radar
    information medium
    5 Citations (Scopus)

    Linking communication competence with call center agents' sales effectiveness

    Downing, J. R., Oct 1 2011, In : Journal of Business Communication. 48, 4, p. 409-425 17 p.

    Research output: Contribution to journalArticle

    Communication
    Call centres
    Employees
    Small sample
    Language
    9 Citations (Scopus)
    communicator
    employee
    Personnel
    corporate communication
    tactics

    Using customer contact center technicians to measure the effectiveness of online help systems

    Downing, J. R., May 1 2007, In : Technical Communication. 54, 2, p. 201-209 9 p.

    Research output: Contribution to journalArticle

    Online systems
    technician
    customer
    contact