• 12 Citations
  • 2 h-Index
If you made any changes in Pure, your changes will be visible here soon.

Fingerprint Dive into the research topics where Lei Song is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 5 Similar Profiles
Online services Business & Economics
Service satisfaction Business & Economics
Buyers Business & Economics
New product adoption Business & Economics
Disconfirmation Business & Economics
Service attributes Business & Economics
Customer expectations Business & Economics
E-market Business & Economics

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 2015 2019

  • 12 Citations
  • 2 h-Index
  • 5 Article

Unlocking value through an extended social media analytics framework: Insights for new product adoption

Wu, G. J., Xu, Z. J., Tajdini, S., Zhang, J. & Song, L., Apr 8 2019, In : Qualitative Market Research. 22, 2, p. 161-179 19 p.

Research output: Contribution to journalArticle

Social media
New product adoption
New product development
Social values
Qualitative methods
3 Citations (Scopus)

Integrating consumers’ motives with suppliers’ solutions to combat Shanzhai: A phenomenon beyond counterfeit

Qin, Y., Shi, L. H., Song, L., Stöttinger, B. & Tan, K. F., Mar 1 2018, In : Business Horizons. 61, 2, p. 229-237 9 p.

Research output: Contribution to journalArticle

Driving force
6 Citations (Scopus)

Examining impacts of negative reviews and purchase goals on consumer purchase decision

Weisstein, F. L., Song, L., Andersen, P. & Zhu, Y., Nov 1 2017, In : Journal of Retailing and Consumer Services. 39, p. 201-207 7 p.

Research output: Contribution to journalArticle

Purchase decision
Online reviews
Consumer prices
Price perception
1 Citation (Scopus)

The Effects of Expectation Disconfirmations on Customer Outcomes in E-Markets: Impact of National Culture

Song, L., Weisstein, F. L., Anderson, R. E., Swaminathan, S., Wu, G. J., Feng, S. & Tan, K. F., Oct 1 2016, In : Journal of Marketing Channels. 23, 4, p. 217-229 13 p.

Research output: Contribution to journalArticle

Market impact
Customer expectations
National cultures
2 Citations (Scopus)

Differences in Customers’ Online Service Satisfaction Across Cultures: The Role of Thinking Style

Song, L., Swaminathan, S. & Anderson, R. E., Jan 2 2015, In : Journal of Marketing Channels. 22, 1, p. 52-61 10 p.

Research output: Contribution to journalArticle

Online services
Thinking styles
Service satisfaction
Service attributes