• 14 Citations
  • 3 h-Index
20152019
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Research Output 2015 2019

  • 14 Citations
  • 3 h-Index
  • 5 Article
2019

Unlocking value through an extended social media analytics framework: Insights for new product adoption

Wu, G. J., Xu, Z. J., Tajdini, S., Zhang, J. & Song, L., Apr 8 2019, In : Qualitative Market Research. 22, 2, p. 161-179 19 p.

Research output: Contribution to journalArticle

Social media
New product adoption
New product development
Social values
Qualitative methods
2018
4 Citations (Scopus)

Integrating consumers’ motives with suppliers’ solutions to combat Shanzhai: A phenomenon beyond counterfeit

Qin, Y., Shi, L. H., Song, L., Stöttinger, B. & Tan, K. F., Mar 1 2018, In : Business Horizons. 61, 2, p. 229-237 9 p.

Research output: Contribution to journalArticle

Suppliers
Buyers
Imitation
Counterfeit
Driving force
2017
6 Citations (Scopus)

Examining impacts of negative reviews and purchase goals on consumer purchase decision

Weisstein, F. L., Song, L., Andersen, P. & Zhu, Y., Nov 2017, In : Journal of Retailing and Consumer Services. 39, p. 201-207 7 p.

Research output: Contribution to journalArticle

Purchase
Purchase decision
Online reviews
Consumer prices
Price perception
2016
1 Citation (Scopus)

The Effects of Expectation Disconfirmations on Customer Outcomes in E-Markets: Impact of National Culture

Song, L., Weisstein, F. L., Anderson, R. E., Swaminathan, S., Wu, G. J., Feng, S. & Tan, K. F., Oct 1 2016, In : Journal of Marketing Channels. 23, 4, p. 217-229 13 p.

Research output: Contribution to journalArticle

E-market
Market impact
Disconfirmation
Customer expectations
National cultures
2015
2 Citations (Scopus)

Differences in Customers’ Online Service Satisfaction Across Cultures: The Role of Thinking Style

Song, L., Swaminathan, S. & Anderson, R. E., Jan 2 2015, In : Journal of Marketing Channels. 22, 1, p. 52-61 10 p.

Research output: Contribution to journalArticle

Online services
Thinking styles
Service satisfaction
Service attributes
Asia