Tejaswi Materla

    • 15 Citations
    • 2 h-Index
    20162019
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    Fingerprint Dive into the research topics where Tejaswi Materla is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

    • 2 Similar Profiles
    Decision Support Techniques Medicine & Life Sciences
    Delivery of Health Care Medicine & Life Sciences
    Patient Satisfaction Medicine & Life Sciences
    Student Health Services Medicine & Life Sciences
    Healthcare Business & Economics
    Kano model Business & Economics
    Length of Stay Medicine & Life Sciences
    Service quality Business & Economics

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    Research Output 2016 2019

    • 15 Citations
    • 2 h-Index
    • 5 Article
    • 1 Paper
    • 1 Review article

    A decision support simulation model for bed management in healthcare

    Cudney, E. A., Baru, R. A., Guardiola, I., Materla, T., Cahill, W., Phillips, R., Mutter, B., Warner, D. & Masek, C., Mar 11 2019, In : International Journal of Health Care Quality Assurance. 32, 2, p. 499-515 17 p.

    Research output: Contribution to journalArticle

    Decision Support Techniques
    Delivery of Health Care
    Length of Stay
    Patient Transfer
    Resource Allocation
    1 Citation (Scopus)

    Evaluating factors affecting patient satisfaction using the Kano model

    Materla, T., Cudney, E. A. & Hopen, D., Feb 11 2019, In : International Journal of Health Care Quality Assurance. 32, 1, p. 137-151 15 p.

    Research output: Contribution to journalArticle

    Patient Satisfaction
    Student Health Services
    Delivery of Health Care
    Health Care Sector
    After-Hours Care
    8 Citations (Scopus)

    The application of Kano model in the healthcare industry: a systematic literature review

    Materla, T., Cudney, E. A. & Antony, J., Apr 3 2019, In : Total Quality Management and Business Excellence. 30, 5-6, p. 660-681 22 p.

    Research output: Contribution to journalReview article

    Industry
    Literature review
    Kano model
    Healthcare
    Service quality

    An integrated methodology for evaluating patient service quality

    Materla, T. & Cudney, E. A., Jan 1 2018, (Accepted/In press) In : Total Quality Management and Business Excellence.

    Research output: Contribution to journalArticle

    Service quality
    Methodology
    Integrated
    Chi-square test
    Customer satisfaction

    Systematic literature review of quality maturity matrix

    Kush, P., Cudney, E. A., Materla, T. & Antony, J., Jan 1 2018, (Accepted/In press) In : Total Quality Management and Business Excellence.

    Research output: Contribution to journalArticle

    Maturity
    Literature review
    Managers
    Integrated
    Strategic goals