Terry Paul Harrison

    • 1509 Citations
    • 18 h-Index
    1984 …2018

    Research output per year

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    Research Output

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    2010

    Does the Erlang C model fit in real call centers?

    Robbins, T. R., Medeiros, D. J. & Harrison, T. P., Dec 1 2010, Proceedings of the 2010 Winter Simulation Conference, WSC'10. p. 2853-2864 12 p. 05678980. (Proceedings - Winter Simulation Conference).

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    8 Scopus citations
    2008

    A simulation based scheduling model for call centers with uncertain arrival rates

    Robbins, T. R. & Harrison, T. P., Dec 1 2008, Proceedings of the 2008 Winter Simulation Conference, WSC 2008. p. 2884-2890 7 p. 4736410. (Proceedings - Winter Simulation Conference).

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    14 Scopus citations
    2007

    Partial cross training in call centers with uncertain arrivals and global service level agreements

    Robbins, T. R., Harrison, T. P. & Medeiros, D. J., Dec 1 2007, Proceedings of the 2007 Winter Simulation Conference, WSC. p. 2252-2258 7 p. 4419862. (Proceedings - Winter Simulation Conference).

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    9 Scopus citations
    2006

    The challenge of closed-loop supply chains

    Guide, D. D. R., Harrison, T. P. & van Wassenhove, L. N., Jan 1 2006, Proceedings of the 13th CIRP International Conference on Life Cycle Engineering, LCE 2006. Katholieke Universiteit Leuven, p. 11-13 3 p. (Proceedings of the 13th CIRP International Conference on Life Cycle Engineering, LCE 2006).

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    1 Scopus citations