A BPR case study at Honeywell

David J. Paper, James A. Rodger, Parag C. Pendharkar

Research output: Contribution to journalArticle

31 Scopus citations

Abstract

We embarked on a case study to explore one organization's experiences with radical change for the purpose of uncovering how they achieved success. The organization we examined was Honeywell Inc. in Phoenix, Arizona, USA. From the interview data, we were able to devise a set of ten lessons to help others transform successfully. Two important lessons stand out above the rest. First, execution of a carefully developed change plan separates the high performers from less successful BPR projects. Second, recognition that dealing with change is difficult and complicated is not enough. Top management should make change management a top priority and communicate the change vision across the organization.

Original languageEnglish (US)
Pages (from-to)85-99
Number of pages15
JournalBusiness Process Management Journal
Volume7
Issue number2
DOIs
StatePublished - May 1 2001

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Business, Management and Accounting (miscellaneous)

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