A dynamic representation model for service systems

Yong Peng, Youakim Badr, Frédérique Biennier

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Abstract

Current work on service systems is flourishing. Both researchers and practitioners seek to build service systems to create innovative services and increase productivity in the service sector. Unfortunately, most of the existing work focuses on information systems and their lack of models that not only represent entities in service systems with formal methods, but also illustrate a mechanism to achieve innovative services. In this paper, we firstly propose a general service system framework listing static components used in service production and discussing relationships between them. We then introduce a service model to represent pivotal components in service systems and also discuss how to innovate. Since competencies are important components in service systems, we define an ontological description of required competencies to carry out innovative services. We finally present a simple case study to further explain our formal model.

Original languageEnglish (US)
Title of host publicationProceedings - 2010 International Conference on Service Science, ICSS 2010
PublisherIEEE Computer Society
Pages335-340
Number of pages6
ISBN (Print)9780769540177
DOIs
StatePublished - Jan 1 2010
Event2010 International Conference on Service Sciences, ICSS 2010 - Hangzhou, China
Duration: May 12 2010May 14 2010

Publication series

NameProceedings - 2010 International Conference on Service Science, ICSS 2010

Conference

Conference2010 International Conference on Service Sciences, ICSS 2010
CountryChina
CityHangzhou
Period5/12/105/14/10

All Science Journal Classification (ASJC) codes

  • Social Sciences (miscellaneous)

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