A laboratory method for studying activity awareness

Gregorio Convertino, Dennis C. Neale, Laurian Hobby, John Carroll, Mary Beth Rosson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

39 Scopus citations

Abstract

Many failures in long-term collaboration occur because of a lack of activity awareness. Activity awareness is a broad concept that involves awareness of synchronous and asynchronous interactions over extended time periods. We describe a procedure to evaluate activity awareness and collaborative activities in a controlled setting. The activities used are modeled on real-world collaborations documented earlier in a field study. We developed an experimental method to study these activity awareness problems in the laboratory. Participants worked on a simulated long-term project in the laboratory over multiple experimental sessions with a confederate, who partially scripted activities and probes. We present evidence showing that this method represents a valid model of real collaboration, based on participants' active engagement, lively negotiation, and awareness difficulties. We found that having the ability to define, reproduce, and systematically manipulate collaborative situations allowed us to assess the effect of realistic conditions on activity awareness in remote collaboration.

Original languageEnglish (US)
Title of host publicationProceedings of the 3rd Nordic Conference on Human-Computer Interaction, NordiCHI 2004
Pages313-322
Number of pages10
DOIs
StatePublished - Dec 1 2004
Event3rd Nordic Conference on Human-Computer Interaction, NordiCHI 2004 - Tampere, Finland
Duration: Oct 23 2004Oct 27 2004

Publication series

NameACM International Conference Proceeding Series
Volume82

Other

Other3rd Nordic Conference on Human-Computer Interaction, NordiCHI 2004
CountryFinland
CityTampere
Period10/23/0410/27/04

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications

Cite this

Convertino, G., Neale, D. C., Hobby, L., Carroll, J., & Rosson, M. B. (2004). A laboratory method for studying activity awareness. In Proceedings of the 3rd Nordic Conference on Human-Computer Interaction, NordiCHI 2004 (pp. 313-322). (ACM International Conference Proceeding Series; Vol. 82). https://doi.org/10.1145/1028014.1028063