A model for understanding collaborative information behavior in context: A study of two healthcare teams

Madhu C. Reddy, Bernard J. Jansen

Research output: Contribution to journalArticle

127 Citations (Scopus)

Abstract

Collaborative information behavior is an essential aspect of organizational work; however, we have very limited understanding of this behavior. Most models of information behavior focus on the individual seeker of information. In this paper, we report the results from two empirical studies that investigate aspects of collaborative information behavior in organizational settings. From these studies, we found that collaborative information behavior differs from individual information behavior with respect to how individuals interact with each other, the complexity of the information need, and the role of information technology. There are specific triggers for transitioning from individual to collaborative information behavior, including lack of domain expertise. The information retrieval technologies used affect collaborative information behavior by acting as important supporting mechanisms. From these results and prior work, we develop a model of collaborative information behavior along the axes of participant behavior, situational elements, and contextual triggers. We also present characteristics of collaborative information system including search, chat, and sharing. We discuss implications for the design of collaborative information retrieval systems and directions for future work.

Original languageEnglish (US)
Pages (from-to)256-273
Number of pages18
JournalInformation Processing and Management
Volume44
Issue number1
DOIs
StatePublished - Jan 1 2008

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Information retrieval systems
Information retrieval
Information technology
Information systems
information retrieval
Healthcare
chat
information system
expertise
information technology
lack
present

All Science Journal Classification (ASJC) codes

  • Information Systems
  • Media Technology
  • Computer Science Applications
  • Management Science and Operations Research
  • Library and Information Sciences

Cite this

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A model for understanding collaborative information behavior in context : A study of two healthcare teams. / Reddy, Madhu C.; Jansen, Bernard J.

In: Information Processing and Management, Vol. 44, No. 1, 01.01.2008, p. 256-273.

Research output: Contribution to journalArticle

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