A Model of Sustainable Distributed Service Delivery in Organizations With Compassion-Based Missions

Charles C. Manz, Bruce C. Skaggs, Craig L. Pearce, Christina L. Wassenaar

Research output: Contribution to journalArticlepeer-review

Abstract

This article examines the potential for offering sustainable compassion-based service. Organizations with compassion-based service missions face difficult challenges in addressing acute client needs with limited resources. We posit that distributed service delivery (i.e., clients serving themselves and one another) can result in more long-term compassion-based service when supported by shared and self-leadership. A model of sustainable distributed service delivery is presented and propositions are provided to help guide future research.

Original languageEnglish (US)
Pages (from-to)366-375
Number of pages10
JournalJournal of Leadership and Organizational Studies
Volume21
Issue number4
DOIs
StatePublished - Nov 1 2014

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Sociology and Political Science
  • Strategy and Management
  • Organizational Behavior and Human Resource Management
  • Management Science and Operations Research

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