A pre-post comparison of service operational efficiency and patient satisfaction under open access scheduling

Research output: Contribution to journalReview article

27 Scopus citations

Abstract

Three benefits of Open Access scheduling are tested pre- and postimplementation. Open Access improved operational efficiency, decreased number of days between appointment scheduling and being seen by a physician, and allowed more patients to see their primary care physician. Finally, results indicated that there was no significant difference in patient satisfaction.

Original languageEnglish (US)
Pages (from-to)220-228
Number of pages9
JournalHealth Care Management Review
Volume30
Issue number3
DOIs
StatePublished - Jan 1 2005

All Science Journal Classification (ASJC) codes

  • Leadership and Management
  • Health Policy
  • Strategy and Management

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