A review of methodologies for analyzing websites

Danielle Booth, Bernard J. Jansen

Research output: Chapter in Book/Report/Conference proceedingChapter

10 Citations (Scopus)

Abstract

This chapter is an overview of the process of Web analytics for Websites. It outlines how visitor information such as number of visitors and visit duration can be collected using log files and page tagging. This information is then combined to create meaningful key performance indicators that are tailored not only to the business goals of the company running the Website but also to the goals and content of the Website. Finally, this chapter presents several analytic tools and explains how to choose the right tool for the needs of the Website. The ultimate goal of this chapter is to provide methods for increasing revenue and customer satisfaction through careful analysis of visitor interaction with a Website.

Original languageEnglish (US)
Title of host publicationHandbook of Research on Web Log Analysis
PublisherIGI Global
Pages143-164
Number of pages22
ISBN (Print)9781599049748
DOIs
StatePublished - Dec 1 2008

Fingerprint

Websites
Customer satisfaction
World Wide Web
Industry

All Science Journal Classification (ASJC) codes

  • Computer Science(all)

Cite this

Booth, D., & Jansen, B. J. (2008). A review of methodologies for analyzing websites. In Handbook of Research on Web Log Analysis (pp. 143-164). IGI Global. https://doi.org/10.4018/978-1-59904-974-8.ch008
Booth, Danielle ; Jansen, Bernard J. / A review of methodologies for analyzing websites. Handbook of Research on Web Log Analysis. IGI Global, 2008. pp. 143-164
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A review of methodologies for analyzing websites. / Booth, Danielle; Jansen, Bernard J.

Handbook of Research on Web Log Analysis. IGI Global, 2008. p. 143-164.

Research output: Chapter in Book/Report/Conference proceedingChapter

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Booth D, Jansen BJ. A review of methodologies for analyzing websites. In Handbook of Research on Web Log Analysis. IGI Global. 2008. p. 143-164 https://doi.org/10.4018/978-1-59904-974-8.ch008