This paper uses a socio-technical analysis framework to examine the potential impact of the 2016 Cybersecurity Law on e-government services in China. Based on prior survey results in the literature, the factors that affect user responses to e-government portals are identified. It then reviews the provisions of the Cybersecurity Law and identifies the factors that are likely to affect e-government operations. Open-ended interviews with cybersecurity and e-government experts are used to assess the possible impacts of the law.
All Science Journal Classification (ASJC) codes
- Human Factors and Ergonomics
- Information Systems
- Electrical and Electronic Engineering