A taxonomy for classifying questions asked in social question and answering

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Scopus citations

Abstract

The rapid advancement of Web2.0 technologies has made social networking sites, such as Facebook and twitter, important venues for individuals to seek and share information. As understanding the information needs of users is crucial for designing and developing tools to support their social Q&A behaviors, in this paper, we present a new way of classifying questions from a design perspective, with the aim of facilitating the development of question routing systems according to individual's information need. As an attempt to understand the questioner's intent in social question and answering environments, we propose a taxonomy of questions posted on Twitter, called ASK. Our taxonomy uncovers three different kinds of questions: accuracy, social, and knowledge. In addition, to enable automatic detection on these three types of information needs, we measured and reported on the differences in ASK types of questions reflected at both lexical and syntactic levels. Copyright is held by the author/owner(s).

Original languageEnglish (US)
Title of host publicationCHI 2015 - Extended Abstracts Publication of the 33rd Annual CHI Conference on Human Factors in Computing Systems
Subtitle of host publicationCrossings
PublisherAssociation for Computing Machinery
Pages1947-1952
Number of pages6
ISBN (Electronic)9781450331463
DOIs
StatePublished - Apr 18 2015
Event33rd Annual CHI Conference on Human Factors in Computing Systems, CHI EA 2015 - Seoul, Korea, Republic of
Duration: Apr 18 2015Apr 23 2015

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume18

Other

Other33rd Annual CHI Conference on Human Factors in Computing Systems, CHI EA 2015
CountryKorea, Republic of
CitySeoul
Period4/18/154/23/15

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All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

Cite this

Liu, Z., & Jansen, B. J. (2015). A taxonomy for classifying questions asked in social question and answering. In CHI 2015 - Extended Abstracts Publication of the 33rd Annual CHI Conference on Human Factors in Computing Systems: Crossings (pp. 1947-1952). (Conference on Human Factors in Computing Systems - Proceedings; Vol. 18). Association for Computing Machinery. https://doi.org/10.1145/2702613.2732928