Acognitive appraisal process model of emotions and complaining behavior

Heejung Ro, Anna S. Mattila

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish (US)
Title of host publicationTourist Satisfaction and Complaining Behavior
PublisherNova Science Publishers, Inc.
Pages217-232
Number of pages16
ISBN (Print)9781604560022
StatePublished - Jan 1 2008

All Science Journal Classification (ASJC) codes

  • Social Sciences(all)
  • Business, Management and Accounting(all)

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