Advising roles of a computer consultant

Jean McKendree, John Carroll

Research output: Chapter in Book/Report/Conference proceedingConference contribution

9 Scopus citations

Abstract

Several hours of advisory protocols from a consultant for Personal Computing were taped and analysed in terms of the role which the advisor played in the interaction. The advisor's role was determined by the user's initial approach and the advisor's perception of the needs of the user: informing the user about available information, defining terms or procedures, indexing into appropriate solution sources or methods for more complex problems or structuring a nebulous or poorly understood problem. A taxonomy of stages of information exchange is outlined and the patterns of alternation within each advisor role is described. We suggest implications of this study for the design of advisory systems.

Original languageEnglish (US)
Title of host publicationProceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI 1986
EditorsMarilyn Mantei, Peter Orbeton
PublisherAssociation for Computing Machinery
Pages35-40
Number of pages6
ISBN (Electronic)0897911806
DOIs
StatePublished - Apr 1 1986
Event1986 SIGCHI Conference on Human Factors in Computing Systems, CHI 1986 - Boston, United States
Duration: Mar 13 1986Mar 17 1986

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Other

Other1986 SIGCHI Conference on Human Factors in Computing Systems, CHI 1986
CountryUnited States
CityBoston
Period3/13/863/17/86

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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