Advising roles of a computer consultant

Jean McKendree, John Carroll

Research output: Chapter in Book/Report/Conference proceedingConference contribution

9 Citations (Scopus)

Abstract

Several hours of advisory protocols from a consultant for Personal Computing were taped and analysed in terms of the role which the advisor played in the interaction. The advisor's role was determined by the user's initial approach and the advisor's perception of the needs of the user: informing the user about available information, defining terms or procedures, indexing into appropriate solution sources or methods for more complex problems or structuring a nebulous or poorly understood problem. A taxonomy of stages of information exchange is outlined and the patterns of alternation within each advisor role is described. We suggest implications of this study for the design of advisory systems.

Original languageEnglish (US)
Title of host publicationProceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI 1986
EditorsMarilyn Mantei, Peter Orbeton
PublisherAssociation for Computing Machinery
Pages35-40
Number of pages6
ISBN (Electronic)0897911806
DOIs
StatePublished - Apr 1 1986
Event1986 SIGCHI Conference on Human Factors in Computing Systems, CHI 1986 - Boston, United States
Duration: Mar 13 1986Mar 17 1986

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Other

Other1986 SIGCHI Conference on Human Factors in Computing Systems, CHI 1986
CountryUnited States
CityBoston
Period3/13/863/17/86

Fingerprint

Personal computing
Taxonomies

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

Cite this

McKendree, J., & Carroll, J. (1986). Advising roles of a computer consultant. In M. Mantei, & P. Orbeton (Eds.), Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI 1986 (pp. 35-40). (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/22627.22345
McKendree, Jean ; Carroll, John. / Advising roles of a computer consultant. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI 1986. editor / Marilyn Mantei ; Peter Orbeton. Association for Computing Machinery, 1986. pp. 35-40 (Conference on Human Factors in Computing Systems - Proceedings).
@inproceedings{37dee14d5a8e49ad84ae8560a8dc880b,
title = "Advising roles of a computer consultant",
abstract = "Several hours of advisory protocols from a consultant for Personal Computing were taped and analysed in terms of the role which the advisor played in the interaction. The advisor's role was determined by the user's initial approach and the advisor's perception of the needs of the user: informing the user about available information, defining terms or procedures, indexing into appropriate solution sources or methods for more complex problems or structuring a nebulous or poorly understood problem. A taxonomy of stages of information exchange is outlined and the patterns of alternation within each advisor role is described. We suggest implications of this study for the design of advisory systems.",
author = "Jean McKendree and John Carroll",
year = "1986",
month = "4",
day = "1",
doi = "10.1145/22627.22345",
language = "English (US)",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
pages = "35--40",
editor = "Marilyn Mantei and Peter Orbeton",
booktitle = "Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI 1986",

}

McKendree, J & Carroll, J 1986, Advising roles of a computer consultant. in M Mantei & P Orbeton (eds), Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI 1986. Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, pp. 35-40, 1986 SIGCHI Conference on Human Factors in Computing Systems, CHI 1986, Boston, United States, 3/13/86. https://doi.org/10.1145/22627.22345

Advising roles of a computer consultant. / McKendree, Jean; Carroll, John.

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI 1986. ed. / Marilyn Mantei; Peter Orbeton. Association for Computing Machinery, 1986. p. 35-40 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - Advising roles of a computer consultant

AU - McKendree, Jean

AU - Carroll, John

PY - 1986/4/1

Y1 - 1986/4/1

N2 - Several hours of advisory protocols from a consultant for Personal Computing were taped and analysed in terms of the role which the advisor played in the interaction. The advisor's role was determined by the user's initial approach and the advisor's perception of the needs of the user: informing the user about available information, defining terms or procedures, indexing into appropriate solution sources or methods for more complex problems or structuring a nebulous or poorly understood problem. A taxonomy of stages of information exchange is outlined and the patterns of alternation within each advisor role is described. We suggest implications of this study for the design of advisory systems.

AB - Several hours of advisory protocols from a consultant for Personal Computing were taped and analysed in terms of the role which the advisor played in the interaction. The advisor's role was determined by the user's initial approach and the advisor's perception of the needs of the user: informing the user about available information, defining terms or procedures, indexing into appropriate solution sources or methods for more complex problems or structuring a nebulous or poorly understood problem. A taxonomy of stages of information exchange is outlined and the patterns of alternation within each advisor role is described. We suggest implications of this study for the design of advisory systems.

UR - http://www.scopus.com/inward/record.url?scp=84951406072&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84951406072&partnerID=8YFLogxK

U2 - 10.1145/22627.22345

DO - 10.1145/22627.22345

M3 - Conference contribution

AN - SCOPUS:84951406072

T3 - Conference on Human Factors in Computing Systems - Proceedings

SP - 35

EP - 40

BT - Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI 1986

A2 - Mantei, Marilyn

A2 - Orbeton, Peter

PB - Association for Computing Machinery

ER -

McKendree J, Carroll J. Advising roles of a computer consultant. In Mantei M, Orbeton P, editors, Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI 1986. Association for Computing Machinery. 1986. p. 35-40. (Conference on Human Factors in Computing Systems - Proceedings). https://doi.org/10.1145/22627.22345