Algorithmic Knowledge Gaps: A New Dimension of (Digital) Inequality

Kelley Cotter, Bianca C. Reisdorf

Research output: Contribution to journalArticlepeer-review

18 Scopus citations

Abstract

Algorithms serve as gatekeepers and arbiters of truth online. Understanding how algorithms influence which information individuals encounter better enables them to properly calibrate their reception of the information. Yet, knowledge of platform algorithms appears to be limited and not universally distributed. In line with the long history of knowledge inequities, we suggest that algorithmic knowledge varies according to socioeconomic advantage. We further argue that algorithms are experience technologies in that they are more easily understood through use. Nevertheless, socioeconomic background continues to shape information and communication technology use, thereby further influencing disparities in algorithmic knowledge. Using data from a survey of a random sample of Internet users in the United States, we found support for the relationship between algorithmic knowledge and socioeconomic background in the context of online search. The findings provide preliminary evidence that extant structural inequalities underlie algorithmic knowledge gaps in this domain.

Original languageEnglish (US)
Pages (from-to)745-765
Number of pages21
JournalInternational Journal of Communication
Volume14
StatePublished - 2020

All Science Journal Classification (ASJC) codes

  • Communication

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