An empirical study for measuring operating room quality performance attributes

James A. Rodger, David J. Paper, Parag C. Pendharkar

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Rising health care costs and customer dissatisfaction with services has prompted many hospital administrators to begin scrutinizing their operations. The initial challenge for administrators is to identify the critical processes of the hospital. Since the main purpose of a hospital is to improve the health of its patients, one of its core processes involves the procedures of the operating room (OR). Focusing on OR processes should prove to be one important lever for improving the overall quality of hospital services.

Original languageEnglish (US)
Pages (from-to)131-156
Number of pages26
JournalJournal of High Technology Management Research
Volume9
Issue number1
DOIs
StatePublished - Jan 1 1998

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Operating rooms
Health care
Health
Empirical study
Operating room
Costs

All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Strategy and Management
  • Information Systems and Management
  • Marketing
  • Management of Technology and Innovation

Cite this

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An empirical study for measuring operating room quality performance attributes. / Rodger, James A.; Paper, David J.; Pendharkar, Parag C.

In: Journal of High Technology Management Research, Vol. 9, No. 1, 01.01.1998, p. 131-156.

Research output: Contribution to journalArticle

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