An empirical study of web personalization assistants: Supporting end-users in web information systems

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Citations (Scopus)

Abstract

Currently, the two main techniques for achieving personalization on the Internet involve direct manipulation and software agents. While both direct manipulation and software agents are aimed at permitting end-users to finish tasks rapidly, efficiently, and easily, their methodologies differ The central controversy involving these personalization techniques derives from the amount of control that each grants to - or withholds from - the end-user. Direct manipulation interfaces afford control and predictability to end-users. Alternatively, the use of software agents captures or records user's personalized preferences by employing artificial intelligence techniques. In this empirical study, two end-user Web personalization tools are evaluated. One of them, WebPersonalizer, is an agent-based end-user personalization tool; the other, AntWorld, is a collaborative recommendation tool which provides direct manipulation interfaces. The purpose of this study is to determine the strengths and weaknesses of each opposed technique-direct manipulation and software agents - as a Web personalization assistant. In addition, we suggest the hybrid paradigm for EUP (end-user programming).

Original languageEnglish (US)
Title of host publicationProceedings - IEEE 2002 Symposia on Human Centric Computing Languages and Environments, HCC 2002
Pages60-62
Number of pages3
DOIs
StatePublished - Dec 1 2002
Event2002 IEEE Symposia on Human Centric Computing Languages and Environments, HCC 2002 - Toronto, ON, Canada
Duration: Sep 3 2002Sep 6 2002

Publication series

NameProceedings - IEEE 2002 Symposia on Human Centric Computing Languages and Environments, HCC 2002

Other

Other2002 IEEE Symposia on Human Centric Computing Languages and Environments, HCC 2002
CountryCanada
CityToronto, ON
Period9/3/029/6/02

Fingerprint

Software agents
Information systems
Artificial intelligence
Internet

All Science Journal Classification (ASJC) codes

  • Artificial Intelligence
  • Control and Systems Engineering

Cite this

Kim, K., Carroll, J., & Rosson, M. B. (2002). An empirical study of web personalization assistants: Supporting end-users in web information systems. In Proceedings - IEEE 2002 Symposia on Human Centric Computing Languages and Environments, HCC 2002 (pp. 60-62). [1046347] (Proceedings - IEEE 2002 Symposia on Human Centric Computing Languages and Environments, HCC 2002). https://doi.org/10.1109/HCC.2002.1046347
Kim, Kibum ; Carroll, John ; Rosson, Mary Beth. / An empirical study of web personalization assistants : Supporting end-users in web information systems. Proceedings - IEEE 2002 Symposia on Human Centric Computing Languages and Environments, HCC 2002. 2002. pp. 60-62 (Proceedings - IEEE 2002 Symposia on Human Centric Computing Languages and Environments, HCC 2002).
@inproceedings{695c330bf2574f0a882f3c0c7c38227a,
title = "An empirical study of web personalization assistants: Supporting end-users in web information systems",
abstract = "Currently, the two main techniques for achieving personalization on the Internet involve direct manipulation and software agents. While both direct manipulation and software agents are aimed at permitting end-users to finish tasks rapidly, efficiently, and easily, their methodologies differ The central controversy involving these personalization techniques derives from the amount of control that each grants to - or withholds from - the end-user. Direct manipulation interfaces afford control and predictability to end-users. Alternatively, the use of software agents captures or records user's personalized preferences by employing artificial intelligence techniques. In this empirical study, two end-user Web personalization tools are evaluated. One of them, WebPersonalizer, is an agent-based end-user personalization tool; the other, AntWorld, is a collaborative recommendation tool which provides direct manipulation interfaces. The purpose of this study is to determine the strengths and weaknesses of each opposed technique-direct manipulation and software agents - as a Web personalization assistant. In addition, we suggest the hybrid paradigm for EUP (end-user programming).",
author = "Kibum Kim and John Carroll and Rosson, {Mary Beth}",
year = "2002",
month = "12",
day = "1",
doi = "10.1109/HCC.2002.1046347",
language = "English (US)",
isbn = "0769516440",
series = "Proceedings - IEEE 2002 Symposia on Human Centric Computing Languages and Environments, HCC 2002",
pages = "60--62",
booktitle = "Proceedings - IEEE 2002 Symposia on Human Centric Computing Languages and Environments, HCC 2002",

}

Kim, K, Carroll, J & Rosson, MB 2002, An empirical study of web personalization assistants: Supporting end-users in web information systems. in Proceedings - IEEE 2002 Symposia on Human Centric Computing Languages and Environments, HCC 2002., 1046347, Proceedings - IEEE 2002 Symposia on Human Centric Computing Languages and Environments, HCC 2002, pp. 60-62, 2002 IEEE Symposia on Human Centric Computing Languages and Environments, HCC 2002, Toronto, ON, Canada, 9/3/02. https://doi.org/10.1109/HCC.2002.1046347

An empirical study of web personalization assistants : Supporting end-users in web information systems. / Kim, Kibum; Carroll, John; Rosson, Mary Beth.

Proceedings - IEEE 2002 Symposia on Human Centric Computing Languages and Environments, HCC 2002. 2002. p. 60-62 1046347 (Proceedings - IEEE 2002 Symposia on Human Centric Computing Languages and Environments, HCC 2002).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - An empirical study of web personalization assistants

T2 - Supporting end-users in web information systems

AU - Kim, Kibum

AU - Carroll, John

AU - Rosson, Mary Beth

PY - 2002/12/1

Y1 - 2002/12/1

N2 - Currently, the two main techniques for achieving personalization on the Internet involve direct manipulation and software agents. While both direct manipulation and software agents are aimed at permitting end-users to finish tasks rapidly, efficiently, and easily, their methodologies differ The central controversy involving these personalization techniques derives from the amount of control that each grants to - or withholds from - the end-user. Direct manipulation interfaces afford control and predictability to end-users. Alternatively, the use of software agents captures or records user's personalized preferences by employing artificial intelligence techniques. In this empirical study, two end-user Web personalization tools are evaluated. One of them, WebPersonalizer, is an agent-based end-user personalization tool; the other, AntWorld, is a collaborative recommendation tool which provides direct manipulation interfaces. The purpose of this study is to determine the strengths and weaknesses of each opposed technique-direct manipulation and software agents - as a Web personalization assistant. In addition, we suggest the hybrid paradigm for EUP (end-user programming).

AB - Currently, the two main techniques for achieving personalization on the Internet involve direct manipulation and software agents. While both direct manipulation and software agents are aimed at permitting end-users to finish tasks rapidly, efficiently, and easily, their methodologies differ The central controversy involving these personalization techniques derives from the amount of control that each grants to - or withholds from - the end-user. Direct manipulation interfaces afford control and predictability to end-users. Alternatively, the use of software agents captures or records user's personalized preferences by employing artificial intelligence techniques. In this empirical study, two end-user Web personalization tools are evaluated. One of them, WebPersonalizer, is an agent-based end-user personalization tool; the other, AntWorld, is a collaborative recommendation tool which provides direct manipulation interfaces. The purpose of this study is to determine the strengths and weaknesses of each opposed technique-direct manipulation and software agents - as a Web personalization assistant. In addition, we suggest the hybrid paradigm for EUP (end-user programming).

UR - http://www.scopus.com/inward/record.url?scp=33745318631&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=33745318631&partnerID=8YFLogxK

U2 - 10.1109/HCC.2002.1046347

DO - 10.1109/HCC.2002.1046347

M3 - Conference contribution

AN - SCOPUS:33745318631

SN - 0769516440

SN - 9780769516448

T3 - Proceedings - IEEE 2002 Symposia on Human Centric Computing Languages and Environments, HCC 2002

SP - 60

EP - 62

BT - Proceedings - IEEE 2002 Symposia on Human Centric Computing Languages and Environments, HCC 2002

ER -

Kim K, Carroll J, Rosson MB. An empirical study of web personalization assistants: Supporting end-users in web information systems. In Proceedings - IEEE 2002 Symposia on Human Centric Computing Languages and Environments, HCC 2002. 2002. p. 60-62. 1046347. (Proceedings - IEEE 2002 Symposia on Human Centric Computing Languages and Environments, HCC 2002). https://doi.org/10.1109/HCC.2002.1046347