An examination of job satisfaction of general managers based on hotel size and service type

William D. Frye, Daniel John Mount

Research output: Contribution to journalArticle

13 Scopus citations

Abstract

Because of the flatter organizational structure and decentralized hierarchical configuration of limited-service and extended-stay hotels, managerial job responsibilities may differ between these types of hotels and their full-service counterparts. As job responsibilities vary, so too might approaches to ensuring job satisfaction. This study examined how hotel size and service type affect the job satisfaction of general managers. After hypotheses testing and an analysis of the item correlations, it was concluded that neither hotel size nor service type significantly impacted general manager job satisfaction and gender, age, educational level, and longevity in the hospitality industry or as a hotel manager all had minimal impact on job satisfaction.

Original languageEnglish (US)
Pages (from-to)109-134
Number of pages26
JournalJournal of Human Resources in Hospitality and Tourism
Volume6
Issue number2
DOIs
StatePublished - Aug 8 2007

All Science Journal Classification (ASJC) codes

  • Tourism, Leisure and Hospitality Management
  • Organizational Behavior and Human Resource Management

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