An examination of the effects of adaptive selling behavior and customer orientation on performance of pharmaceutical salespeople in an emerging market

Ali Kara, Syed Saad Andaleeb, Mehmet Turan, Serap Cabuk

Research output: Contribution to journalArticle

11 Citations (Scopus)

Abstract

The effects of salespeople's customer orientation and adaptive selling behavior on their performance have been frequently studied in the marketing literature. However, most of the studies were conducted in the developed world. Given the role that different cultural environments may play, the assumed relationships among the constructs need to be studied in different cultural contexts to explain performance. The objective of this study is to examine pharmaceutical salespersons' customer orientation and adaptive selling behavior on their performance in a different cultural environment. Using personal interviews, data were collected from Turkish pharmaceutical salespeople to examine the hypothesized relationships. Results indicate that customer orientation was significant in respect to sales performance, satisfaction, and adaptive selling behavior. Furthermore, adaptive selling behavior was significantly related to sales performance and customer orientation but not to satisfaction.

Original languageEnglish (US)
Pages (from-to)102-114
Number of pages13
JournalJournal of Medical Marketing
Volume13
Issue number2
DOIs
StatePublished - May 1 2013

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Psychological Adaptation
Pharmaceutical Preparations
Marketing
Interviews
Emerging markets
Salespeople
Customer orientation
Adaptive selling
Pharmaceuticals
Sales performance

All Science Journal Classification (ASJC) codes

  • Medicine (miscellaneous)
  • Pharmacology, Toxicology and Pharmaceutics (miscellaneous)
  • Strategy and Management
  • Marketing

Cite this

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An examination of the effects of adaptive selling behavior and customer orientation on performance of pharmaceutical salespeople in an emerging market. / Kara, Ali; Andaleeb, Syed Saad; Turan, Mehmet; Cabuk, Serap.

In: Journal of Medical Marketing, Vol. 13, No. 2, 01.05.2013, p. 102-114.

Research output: Contribution to journalArticle

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