An exploration of design cues for heuristic-based decision-making about information sharing

Joslenne Peña, Mary Beth Rosson, Jun Ge, Eunsun Jeong, S. Shyam Sundar, Jinyoung Kim, Andrew Gambino

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

We report an exploratory study of web application interface cues that were designed to trigger cognitive heuristics thought to influence personal information disclosure. Building from prior work focused on identifying the presence and nature of such heuristics, we designed prototypes of simple web information applications that request personal information and inserted specific visual elements intended to evoke a heuristic. Using a combination of application walkthroughs (with think aloud comments) and retrospective interviews about what users’ experiences and reactions were, we investigated the possible impact of the interface cues and corresponding heuristics. Although we found little direct impact of the interface cues, users did share a variety of concerns and strategies related to their decision making. We discuss implications for the heuristics used in this study, as well as for the design of privacy-preserving interfaces.

Original languageEnglish (US)
Title of host publicationTransforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings
EditorsGobinda Chowdhury, Julie McLeod, Val Gillet, Peter Willett
PublisherSpringer Verlag
Pages677-683
Number of pages7
ISBN (Print)9783319781044
DOIs
StatePublished - Jan 1 2018
Event13th International Conference on Transforming Digital Worlds, iConference 2018 - Sheffield, United Kingdom
Duration: Mar 25 2018Mar 28 2018

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10766 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

Other13th International Conference on Transforming Digital Worlds, iConference 2018
CountryUnited Kingdom
CitySheffield
Period3/25/183/28/18

Fingerprint

Information Sharing
Decision making
Decision Making
Heuristics
User interfaces
Disclosure
Privacy Preserving
User Experience
Web Application
Trigger
User Interface
Design
Prototype

All Science Journal Classification (ASJC) codes

  • Theoretical Computer Science
  • Computer Science(all)

Cite this

Peña, J., Rosson, M. B., Ge, J., Jeong, E., Sundar, S. S., Kim, J., & Gambino, A. (2018). An exploration of design cues for heuristic-based decision-making about information sharing. In G. Chowdhury, J. McLeod, V. Gillet, & P. Willett (Eds.), Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings (pp. 677-683). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10766 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-78105-1_78
Peña, Joslenne ; Rosson, Mary Beth ; Ge, Jun ; Jeong, Eunsun ; Sundar, S. Shyam ; Kim, Jinyoung ; Gambino, Andrew. / An exploration of design cues for heuristic-based decision-making about information sharing. Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings. editor / Gobinda Chowdhury ; Julie McLeod ; Val Gillet ; Peter Willett. Springer Verlag, 2018. pp. 677-683 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
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Peña, J, Rosson, MB, Ge, J, Jeong, E, Sundar, SS, Kim, J & Gambino, A 2018, An exploration of design cues for heuristic-based decision-making about information sharing. in G Chowdhury, J McLeod, V Gillet & P Willett (eds), Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 10766 LNCS, Springer Verlag, pp. 677-683, 13th International Conference on Transforming Digital Worlds, iConference 2018, Sheffield, United Kingdom, 3/25/18. https://doi.org/10.1007/978-3-319-78105-1_78

An exploration of design cues for heuristic-based decision-making about information sharing. / Peña, Joslenne; Rosson, Mary Beth; Ge, Jun; Jeong, Eunsun; Sundar, S. Shyam; Kim, Jinyoung; Gambino, Andrew.

Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings. ed. / Gobinda Chowdhury; Julie McLeod; Val Gillet; Peter Willett. Springer Verlag, 2018. p. 677-683 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10766 LNCS).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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AB - We report an exploratory study of web application interface cues that were designed to trigger cognitive heuristics thought to influence personal information disclosure. Building from prior work focused on identifying the presence and nature of such heuristics, we designed prototypes of simple web information applications that request personal information and inserted specific visual elements intended to evoke a heuristic. Using a combination of application walkthroughs (with think aloud comments) and retrospective interviews about what users’ experiences and reactions were, we investigated the possible impact of the interface cues and corresponding heuristics. Although we found little direct impact of the interface cues, users did share a variety of concerns and strategies related to their decision making. We discuss implications for the heuristics used in this study, as well as for the design of privacy-preserving interfaces.

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Peña J, Rosson MB, Ge J, Jeong E, Sundar SS, Kim J et al. An exploration of design cues for heuristic-based decision-making about information sharing. In Chowdhury G, McLeod J, Gillet V, Willett P, editors, Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings. Springer Verlag. 2018. p. 677-683. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-319-78105-1_78