An institutional perspective of nonfinancial management accounting measures: a review of the financial services industry

Mostaque Hussain, A. Gunasekaran

Research output: Contribution to journalReview articlepeer-review

20 Scopus citations

Abstract

The inadequacies of conventional management accounting (MA) systems increase the need of uptodate MA information. However, critical nonfinancial success factors are emerging in highly competitive technologically advanced business organisations, especially in the service sector with its increasing contribution to advanced economies and employment markets. As a result, the importance of the role of MA in measuring emerging nonfinancial performance (NFP) is increasing in services, but comparatively little is known about nonfinancial MA measures in services, and almost nothing in banks/financial institutions (BFI). This study attempts to review/investigate the practice of MA in NFP measurement of BFIs within the context of “new institutional sociology” theory and, consequently, to modify theory for further research that fits the dynamic nature of NFP in the financial services industry.

Original languageEnglish (US)
Pages (from-to)518-536
Number of pages19
JournalManagerial Auditing Journal
Volume17
Issue number9
DOIs
StatePublished - Dec 1 2002

All Science Journal Classification (ASJC) codes

  • Accounting
  • Business, Management and Accounting(all)
  • Economics, Econometrics and Finance(all)

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