An integrated approach toward the spatial modeling of perceived customer value

Indrajit Sinha, Wayne Desarbo

Research output: Contribution to journalArticle

146 Citations (Scopus)

Abstract

The authors present a new measurement methodology of perceived value, based on latent structure multidimensional scaling, that derives simultaneously the underlying dimensions of the perceived value of various brands and market segment heterogeneity in terms of how such value evaluations are made. This latent structure, ordered probit, multidimensional scaling (MDS) based methodology improves on existing industry techniques of illustrating perceived customer value because it enables researchers to infer the underlying dimensions of perceived value from the data without specifying these a priori, as is common in existing methods. The authors compare the proposed model against more traditional MDS approaches in an empirical illustration involving the perceived value of compact cars. Finally, the authors discuss managerial implications of this technique and provide directions for further research.

Original languageEnglish (US)
Pages (from-to)236-249
Number of pages14
JournalJournal of Marketing Research
Volume35
Issue number2
DOIs
StatePublished - Jan 1 1998

Fingerprint

Spatial modeling
Perceived value
Customer perceived value
Integrated approach
Multidimensional scaling
Methodology
Evaluation
Car
Market segments
Ordered probit
Industry

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Economics and Econometrics
  • Marketing

Cite this

Sinha, Indrajit ; Desarbo, Wayne. / An integrated approach toward the spatial modeling of perceived customer value. In: Journal of Marketing Research. 1998 ; Vol. 35, No. 2. pp. 236-249.
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An integrated approach toward the spatial modeling of perceived customer value. / Sinha, Indrajit; Desarbo, Wayne.

In: Journal of Marketing Research, Vol. 35, No. 2, 01.01.1998, p. 236-249.

Research output: Contribution to journalArticle

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