@inbook{24b34e4d725f477c93fa74f65d391167,
title = "An overview of industry practice and empirical research in retail workforce management",
author = "Saravanan Kesavan and Vidya Mani",
year = "2015",
month = jan,
day = "1",
doi = "10.1007/978-1-4899-7562-1_6",
language = "English (US)",
series = "International Series in Operations Research and Management Science",
publisher = "Springer New York LLC",
pages = "113--145",
booktitle = "International Series in Operations Research and Management Science",
}