Analysis of question and answering behavior in question routing services

Zhe Liu, Bernard J. Jansen

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations


With the development of Web 2.0 technologies, social question and answering has become an important venue for individuals to seek for information that are important to their everyday lives. While prior literatures studying social question answering have suggested the possibility of routing questions to potential answerers for assistance, still little is known about how effective these question routing services are, and how individuals behave within such collaborative question answering environments. With the aim to advance the present knowledge about collaborative question answering that happens on social networking sites, in this study we collected questions and answers posted on Wenwo, a Chinese question routing service based on microblogging sites, over a ten-month period. We conduct various analyses to study individual’s question and answering behavior from multifaceted perspectives, including the contributors effort in providing helps to others, the questioner’s and the answerer’s topical interests, and their connectedness with others through the question answering processes. Our results revealed the effectiveness of Wenwo in routing social Q&A questions to potential answerers and, in the meanwhile indicated the possible bottlenecks exist in the design of the current question routing services.

Original languageEnglish (US)
Title of host publicationCollaboration and Technology - 21st International Conference, CRIWG 2015, Proceedings
EditorsNelson Baloian, Perouz Taslakian, Yervant Zorian, Samvel Shoukouryan
PublisherSpringer Verlag
Number of pages14
ISBN (Print)9783319227467
StatePublished - 2015
Event21st International Conference on Collaboration Technologies, CRIWG 2015 - Yerevan, Armenia
Duration: Sep 22 2015Sep 25 2015

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Other21st International Conference on Collaboration Technologies, CRIWG 2015

All Science Journal Classification (ASJC) codes

  • Theoretical Computer Science
  • Computer Science(all)


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