Articulating common ground in cooperative work: Content and process

Gregorio Convertino, Helena M. Mentis, Mary Beth Rosson, John Carroll, Aleksandra B. Slavkovic, Craig H. Ganoe

Research output: Chapter in Book/Report/Conference proceedingConference contribution

49 Scopus citations

Abstract

We study the development of common ground in an emergency management planning task. Twelve three-person multi-role teams performed the task with a paper prototype in a controlled setting; each team completed three versions of the task. We use converging measures to document the development of common ground in the teams and present an in-depth analysis of the characteristics of the common ground development process. Our findings indicate that in complex collaborative work, process common ground increases, thus diminishing the need for acts like information querying or strategy discussions about how to organize the collaborative activities. However, content common ground is created and tested throughout the three runs; in fact dialogue acts used to clarify this content increase over time. Discussion of the implications of these findings for the theory of common ground and the design of collaborative systems follows.

Original languageEnglish (US)
Title of host publication26th Annual CHI Conference on Human Factors in Computing Systems, Conference Proceedings, CHI 2008
Pages1637-1646
Number of pages10
DOIs
StatePublished - Dec 22 2008
Event26th Annual CHI Conference on Human Factors in Computing Systems, CHI 2008 - Florence, Italy
Duration: Apr 5 2008Apr 10 2008

Other

Other26th Annual CHI Conference on Human Factors in Computing Systems, CHI 2008
CountryItaly
CityFlorence
Period4/5/084/10/08

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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    Convertino, G., Mentis, H. M., Rosson, M. B., Carroll, J., Slavkovic, A. B., & Ganoe, C. H. (2008). Articulating common ground in cooperative work: Content and process. In 26th Annual CHI Conference on Human Factors in Computing Systems, Conference Proceedings, CHI 2008 (pp. 1637-1646) https://doi.org/10.1145/1357054.1357310