Ask a Penn state librarian, live: Virtual reference service at Penn state

Susan Arlene Ware, Joseph Alfred Fennewald, Lesley M. Moyo, Laura K. Probst

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

After a 22-week pilot study, Penn State launched a university-wide real-time virtual reference service in Fall 2002. The Penn State Virtual Reference Service (VRS) features chat, co-browsing, and authentication into licensed databases. VRS serves students, faculty, and staff at 21 residential and commuter campuses statewide, as well as students enrolled in World Campus distance learning courses. This paper presents an analysis of the users, questions, exit surveys, and a VRS librarian survey.

Original languageEnglish (US)
Title of host publicationDigital Reference Services
PublisherTaylor and Francis
Pages281-296
Number of pages16
Volume9781315863429
ISBN (Print)9781315863429
DOIs
StatePublished - Jan 1 2013

Fingerprint

Students
Distance education
Authentication

All Science Journal Classification (ASJC) codes

  • Computer Science(all)

Cite this

Ware, S. A., Fennewald, J. A., Moyo, L. M., & Probst, L. K. (2013). Ask a Penn state librarian, live: Virtual reference service at Penn state. In Digital Reference Services (Vol. 9781315863429, pp. 281-296). Taylor and Francis. https://doi.org/10.4324/9781315863429
Ware, Susan Arlene ; Fennewald, Joseph Alfred ; Moyo, Lesley M. ; Probst, Laura K. / Ask a Penn state librarian, live : Virtual reference service at Penn state. Digital Reference Services. Vol. 9781315863429 Taylor and Francis, 2013. pp. 281-296
@inbook{1ce4b975094f4f11857c9af092307510,
title = "Ask a Penn state librarian, live: Virtual reference service at Penn state",
abstract = "After a 22-week pilot study, Penn State launched a university-wide real-time virtual reference service in Fall 2002. The Penn State Virtual Reference Service (VRS) features chat, co-browsing, and authentication into licensed databases. VRS serves students, faculty, and staff at 21 residential and commuter campuses statewide, as well as students enrolled in World Campus distance learning courses. This paper presents an analysis of the users, questions, exit surveys, and a VRS librarian survey.",
author = "Ware, {Susan Arlene} and Fennewald, {Joseph Alfred} and Moyo, {Lesley M.} and Probst, {Laura K.}",
year = "2013",
month = "1",
day = "1",
doi = "10.4324/9781315863429",
language = "English (US)",
isbn = "9781315863429",
volume = "9781315863429",
pages = "281--296",
booktitle = "Digital Reference Services",
publisher = "Taylor and Francis",
address = "United States",

}

Ware, SA, Fennewald, JA, Moyo, LM & Probst, LK 2013, Ask a Penn state librarian, live: Virtual reference service at Penn state. in Digital Reference Services. vol. 9781315863429, Taylor and Francis, pp. 281-296. https://doi.org/10.4324/9781315863429

Ask a Penn state librarian, live : Virtual reference service at Penn state. / Ware, Susan Arlene; Fennewald, Joseph Alfred; Moyo, Lesley M.; Probst, Laura K.

Digital Reference Services. Vol. 9781315863429 Taylor and Francis, 2013. p. 281-296.

Research output: Chapter in Book/Report/Conference proceedingChapter

TY - CHAP

T1 - Ask a Penn state librarian, live

T2 - Virtual reference service at Penn state

AU - Ware, Susan Arlene

AU - Fennewald, Joseph Alfred

AU - Moyo, Lesley M.

AU - Probst, Laura K.

PY - 2013/1/1

Y1 - 2013/1/1

N2 - After a 22-week pilot study, Penn State launched a university-wide real-time virtual reference service in Fall 2002. The Penn State Virtual Reference Service (VRS) features chat, co-browsing, and authentication into licensed databases. VRS serves students, faculty, and staff at 21 residential and commuter campuses statewide, as well as students enrolled in World Campus distance learning courses. This paper presents an analysis of the users, questions, exit surveys, and a VRS librarian survey.

AB - After a 22-week pilot study, Penn State launched a university-wide real-time virtual reference service in Fall 2002. The Penn State Virtual Reference Service (VRS) features chat, co-browsing, and authentication into licensed databases. VRS serves students, faculty, and staff at 21 residential and commuter campuses statewide, as well as students enrolled in World Campus distance learning courses. This paper presents an analysis of the users, questions, exit surveys, and a VRS librarian survey.

UR - http://www.scopus.com/inward/record.url?scp=84925798493&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84925798493&partnerID=8YFLogxK

U2 - 10.4324/9781315863429

DO - 10.4324/9781315863429

M3 - Chapter

AN - SCOPUS:84925798493

SN - 9781315863429

VL - 9781315863429

SP - 281

EP - 296

BT - Digital Reference Services

PB - Taylor and Francis

ER -

Ware SA, Fennewald JA, Moyo LM, Probst LK. Ask a Penn state librarian, live: Virtual reference service at Penn state. In Digital Reference Services. Vol. 9781315863429. Taylor and Francis. 2013. p. 281-296 https://doi.org/10.4324/9781315863429