Astudy of hotel service recovery strategy

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish (US)
Title of host publicationTourist Satisfaction and Complaining Behavior
PublisherNova Science Publishers, Inc.
Pages205-216
Number of pages12
ISBN (Print)9781604560022
StatePublished - Jan 1 2008

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Recovery strategies
Hotel services
Service recovery

All Science Journal Classification (ASJC) codes

  • Social Sciences(all)
  • Business, Management and Accounting(all)

Cite this

O'Neill, J. W., & Mattila, A. S. (2008). Astudy of hotel service recovery strategy. In Tourist Satisfaction and Complaining Behavior (pp. 205-216). Nova Science Publishers, Inc..
O'Neill, John W. ; Mattila, Anna S. / Astudy of hotel service recovery strategy. Tourist Satisfaction and Complaining Behavior. Nova Science Publishers, Inc., 2008. pp. 205-216
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O'Neill, JW & Mattila, AS 2008, Astudy of hotel service recovery strategy. in Tourist Satisfaction and Complaining Behavior. Nova Science Publishers, Inc., pp. 205-216.

Astudy of hotel service recovery strategy. / O'Neill, John W.; Mattila, Anna S.

Tourist Satisfaction and Complaining Behavior. Nova Science Publishers, Inc., 2008. p. 205-216.

Research output: Chapter in Book/Report/Conference proceedingChapter

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O'Neill JW, Mattila AS. Astudy of hotel service recovery strategy. In Tourist Satisfaction and Complaining Behavior. Nova Science Publishers, Inc. 2008. p. 205-216