Authentication and protection for e-finance consumers: The dichotomy of cost versus ease of use

Seungjae Shin, Jerry Cunningham, Jungwoo Ryoo, Jack E. Tucci

Research output: Contribution to journalArticlepeer-review

6 Scopus citations

Abstract

Multifactor authentication is a tool to combat identity theft and is mandated by the Federal Financial Institutions Examination Council. However, there are only a few US financial institutions that have implemented two-factor authentication. A goal for financial institutions is to provide both a secure and easy-to-use system for customers. This article describes web authentication technologies that are currently available to financial institutions and provides an interpretation of survey results to identify the perceptions/expectations of online customers. In our online banking customer survey, we found that online banking customers are willing to sacrifice some ease-of-use for more secure online banking transactions.

Original languageEnglish (US)
Pages (from-to)31-45
Number of pages15
JournalInternational Journal of Electronic Finance
Volume3
Issue number1
DOIs
StatePublished - 2009

All Science Journal Classification (ASJC) codes

  • Finance
  • Computer Science Applications
  • Computer Networks and Communications
  • Management of Technology and Innovation

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