Balancing human agency and object agency: An end-user interview study of the internet of things

Haiyan Jia, Mu Wu, Eunhwa Jung, Alice Shapiro, S. Shyam Sundar

Research output: Chapter in Book/Report/Conference proceedingConference contribution

17 Scopus citations

Abstract

Advances in the field of the Internet of Things (IoT) have made it possible for everyday objects to attain agency. However, it is unclear how laypersons perceive the increasingly active artifacts. These perceptions are likely to foreground their future responses to IoT objects as they become relevant actors in the physical world and begin to influence everyday user experience. We conducted an indepth interview study to investigate individuals' knowledge, attitudes, expectations and concerns relating to IoT technologies. Findings show that affordances such as interactivity and modality can be reconceptualized in order to enhance user perceptions of relatedness with the objects. Different from technology-centric and user-centric approaches, the paper suggests a balance between human agency and object agency by adopting a need-oriented design paradigm when building an integral, self-adjusting, user-relevant archetype of IoT.

Original languageEnglish (US)
Title of host publicationUbiComp'12 - Proceedings of the 2012 ACM Conference on Ubiquitous Computing
Pages1185-1188
Number of pages4
StatePublished - Dec 1 2012
Event14th International Conference on Ubiquitous Computing, UbiComp 2012 - Pittsburgh, PA, United States
Duration: Sep 5 2012Sep 8 2012

Publication series

NameUbiComp'12 - Proceedings of the 2012 ACM Conference on Ubiquitous Computing

Other

Other14th International Conference on Ubiquitous Computing, UbiComp 2012
CountryUnited States
CityPittsburgh, PA
Period9/5/129/8/12

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All Science Journal Classification (ASJC) codes

  • Software

Cite this

Jia, H., Wu, M., Jung, E., Shapiro, A., & Sundar, S. S. (2012). Balancing human agency and object agency: An end-user interview study of the internet of things. In UbiComp'12 - Proceedings of the 2012 ACM Conference on Ubiquitous Computing (pp. 1185-1188). (UbiComp'12 - Proceedings of the 2012 ACM Conference on Ubiquitous Computing).