Beyond face value evaluating research consultations from the student perspective

Lauren Reiter, Carmen Cole

Research output: Contribution to journalReview article


In this study, the authors examined the value of research consultations, an important component of reference services. Previous research explored the sustainability and scalability of a large-scale research consultation project from the librarian perspective. Through survey responses from the perspectives of more than 1,500 students, the authors gathered evidence on the impact of research consultations on student confidence and their perceptions of the approachability and helpfulness of library personnel.

Original languageEnglish (US)
Pages (from-to)23-30
Number of pages8
JournalReference and User Services Quarterly
Issue number1
StatePublished - Jan 1 2019


All Science Journal Classification (ASJC) codes

  • Information Systems
  • Library and Information Sciences

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