Beyond the trustworthy tweet: A deeper understanding of microblogged data use by disaster response and humanitarian relief organizations

Andrea H. Tapia, Kathleen A. Moore, Nichloas J. Johnson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

59 Scopus citations

Abstract

In this paper we present findings from interviews conducted with representatives from large international disaster response organizations concerning their use of social media data in crisis response. We present findings in which the barriers to use by responding organizations have gone beyond simple discussions of trustworthiness to that of more operational issues rather than mere data quality. We argue that the landscape of the use of microblogged data in crisis response is varied, with pockets of use and acceptance among organizations. We found that microblogged data is useful to responders in situations where information is limited, such as at the beginning of an emergency response effort, and when the risks of ignoring an accurate response outweigh the risks of acting on an incorrect one. In some situations, such as search and rescue operations, microblogged data may never meet the standards of quality required. In others, such as resource and supply management, microblogging data could be useful as long as it is appropriately verified and classified.

Original languageEnglish (US)
Title of host publicationISCRAM 2013 Conference Proceedings - 10th International Conference on Information Systems for Crisis Response and Management
PublisherKarlsruher Institut fur Technologie (KIT)
Pages770-779
Number of pages10
ISBN (Print)9783923704804
StatePublished - Jan 1 2013
Event10th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2013 - Baden-Baden, Germany
Duration: May 12 2013May 15 2013

Publication series

NameISCRAM 2013 Conference Proceedings - 10th International Conference on Information Systems for Crisis Response and Management

Other

Other10th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2013
CountryGermany
CityBaden-Baden
Period5/12/135/15/13

All Science Journal Classification (ASJC) codes

  • Information Systems

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    Tapia, A. H., Moore, K. A., & Johnson, N. J. (2013). Beyond the trustworthy tweet: A deeper understanding of microblogged data use by disaster response and humanitarian relief organizations. In ISCRAM 2013 Conference Proceedings - 10th International Conference on Information Systems for Crisis Response and Management (pp. 770-779). (ISCRAM 2013 Conference Proceedings - 10th International Conference on Information Systems for Crisis Response and Management). Karlsruher Institut fur Technologie (KIT).