Capturing multiple perspectives: a user-centered approach to knowledge and design acquisition

Brian S. Zaff, Michael D. McNeese, Daniel E. Snyder

Research output: Contribution to journalArticle

34 Citations (Scopus)

Abstract

Many efforts in knowledge acquisition are designed from a knowledge engineer's perspective and as a consequence fall short of allowing experts to elaborate successfully their own situated knowledge. Knowledge engineering approaches are typically not user-centered and consequently are often the cause of a bottleneck in system development. This paper describes and evaluates the Advanced Knowledge And Design Acquisition Methodology (AKADAM) project as an attempt to overcome such inadequacies by provision of user-centered knowledge acquisition techniques. Both theoretical and practical issues are examined. The role of multiple perspectives (i.e. "knowledge as rules", "knowledge as concepts", and "knowledge as designs"), their relationship to a user-centered approach, and the necessity of flexible knowledge integration are portrayed by applying AKADAM to a complex, real-world domain (i.e. the development of an electronic associate for fighter pilots). Results suggest that this approach is capable of providing: (a) a naturalistic knowledge elicitation environment endorsed by users, (b) an externalization of experts' intuitive knowledge in a form which is similar to their own mental representation and (c) an integrated, large-scale knowledge set suitable for infusing knowledge into AI architectures and human-computer interface design.

Original languageEnglish (US)
Pages (from-to)79-116
Number of pages38
JournalKnowledge Acquisition
Volume5
Issue number1
DOIs
StatePublished - Mar 1 1993

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Multiple perspectives
Knowledge acquisition
Methodology
Knowledge integration
Integrated
Expert knowledge
Human-computer interface
Situated knowledge
Knowledge engineering
Knowledge elicitation
Externalization
System development
Interface design
Engineers

Cite this

Zaff, Brian S. ; McNeese, Michael D. ; Snyder, Daniel E. / Capturing multiple perspectives : a user-centered approach to knowledge and design acquisition. In: Knowledge Acquisition. 1993 ; Vol. 5, No. 1. pp. 79-116.
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Capturing multiple perspectives : a user-centered approach to knowledge and design acquisition. / Zaff, Brian S.; McNeese, Michael D.; Snyder, Daniel E.

In: Knowledge Acquisition, Vol. 5, No. 1, 01.03.1993, p. 79-116.

Research output: Contribution to journalArticle

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