Changes in library technology and reference desk statistics: Is there a relationship?

Elizabeth C. Thomsett-Scott, Patricia E. Reese

Research output: Contribution to journalReview articlepeer-review

14 Scopus citations


The incorporation of technology into library processes has tremendously impacted staff and users alike. The University of North Texas (UNT) Libraries is no exception. Sixteen years of reference statistics are analyzed to examine the relationships between the implementation of CD-ROMs and web-based resources and the number of reference questions. Gate counts and circulation statistics for recent years are also evaluated. Overall, reference statistics have been declining over the years under review. The introduction of CD-ROMs caused a rise in reference statistics for several years before the statistics decreased again. Moving the resources to a web-based format minimally affected the number of reference question numbers, although the rate of decline slowed. Gate counts are increasing in one of the libraries examined and circulation statistics are rising. Changes in gate and circulation numbers are due to factors such as increased student enrollment and increased library instruction rather than technology changes within the Libraries.

Original languageEnglish (US)
Pages (from-to)143-165
Number of pages23
JournalPublic Services Quarterly
Issue number2-3
StatePublished - Jul 20 2006

All Science Journal Classification (ASJC) codes

  • Accounting
  • Public Administration


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