Communication Behaviors when displaced: A case study of za'atari syrian refugee camp

Research output: Chapter in Book/Report/Conference proceedingConference contribution

8 Scopus citations

Abstract

In this study, we examine refugees' use of mobile communication and Internet services. Our findings are based on survey data collected at Za'atari Syrian refugee camp in Jordan, providing systematic quantitative analyses to complement anecdotal accounts reported in the media. More importantly, our findings directly inform humanitarian program development and may be used to develop related information services. First, in terms of frequency of use, we find that social media are used more frequently than SMS, mobile voice, Skype and email. Second, through multivariate regression with demographic variables, we find that sex is a significant predictor of the type of communication service, which differs depending on recipient location. Third, we identified the three most popular information sources are Google, Facebook and YouTube Lastly, we discuss how these findings, in particular, highlighting the heterogeneity of refugee ICT use and online interests, can inform information service design.

Original languageEnglish (US)
Title of host publicationProceedings of the 8th International Conference on Information and Communication Technologies and Development, ICTD 2016
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450343060
DOIs
StatePublished - Jun 3 2016
Event8th International Conference on Information and Communication Technologies and Development, ICTD 2016 - Ann Arbor, United States
Duration: Jun 3 2016Jun 6 2016

Publication series

NameACM International Conference Proceeding Series
Volume03-06-June-2016

Other

Other8th International Conference on Information and Communication Technologies and Development, ICTD 2016
CountryUnited States
CityAnn Arbor
Period6/3/166/6/16

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications

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