Communication Channel, Sex, and the Immediate and Longitudinal Outcomes of Verbal Person-centered Support

Research output: Contribution to journalArticle

32 Scopus citations

Abstract

This study extended research on verbal person-centered (VPC) support by studying VPC in conversations, examining perceptions of support providers and receivers, testing the influence of different communication channels, and evaluating longitudinal outcomes. Two hundred fifty-five dyads composed either of two men, two women, or one man and one woman interacted in a laboratory wherein channel and level of VPC were manipulated. Evaluations of support were gathered from support providers and recipients, and recipients also reported outcomes three weeks later. Perceptions of support differed between channels, such that men providing high VPC support were evaluated more positively when using CMC, and women communicating low VPC support were evaluated more negatively online. Effects of level of VPC, channel, and provider's sex on receivers' outcomes persisted three weeks later.

Original languageEnglish (US)
Pages (from-to)439-468
Number of pages30
JournalCommunication Monographs
Volume81
Issue number4
DOIs
StatePublished - Oct 13 2014

All Science Journal Classification (ASJC) codes

  • Communication
  • Language and Linguistics

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