Community coordination: Aligning social media use in community emergency management

Rob Grace, Jess Kropczynski, Andrea Tapia

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Scopus citations

Abstract

Emergency managers continue to struggle with a lack of staff, information processing tools, and sufficient trust in citizen-reported information to coordinate the use of social media in their communities. To understand possibilities for overcoming these barriers, we conduct interviews with emergency managers using scenarios describing the projective activities of community volunteers disseminating and monitoring social media. We find that coordinating social media use in communities requires alignments with local incident management systems and, in particular, existing sociotechnical infrastructure for managing citizen-reported information. These alignments open limited roles for community volunteers, notably coordinating the redistribution of official information; and stand to reshape the workflows and infrastructures of incident management systems by pushing emergency dispatchers to proactively process indirect reports of incidents obtained on social media, and integrate tools that can access hyperlocal data, curate incident and situational reports, and facilitate sensemaking among officials confronted with multiple information sources.

Original languageEnglish (US)
Title of host publicationConference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2018
EditorsBrian Tomaszewski, Kees Boersma
PublisherInformation Systems for Crisis Response and Management, ISCRAM
Pages609-620
Number of pages12
ISBN (Electronic)9780692127605
StatePublished - Jan 1 2018
Event15th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2018 - Rochester, United States
Duration: May 20 2018May 23 2018

Publication series

NameProceedings of the International ISCRAM Conference
Volume2018-May
ISSN (Electronic)2411-3387

Other

Other15th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2018
CountryUnited States
CityRochester
Period5/20/185/23/18

All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications
  • Information Systems
  • Information Systems and Management
  • Electrical and Electronic Engineering

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