Community incident chatter: Informing local incidents by aggregating local news and social media content

Patrick C. Shih, Kyungsik Han, John M. Carroll

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Scopus citations

Abstract

The emergence of social media provides an additional channel for broadcasting information to the public and support two-way communication between governmental stakeholders and the public during crisis. Research has focused on large-scale events, and few have investigated how social media can contribute to civic awareness and participation of small-scale incidents in a community-oriented context. Moreover, social media have been criticized because it is overabundant with noisy, inaccurate, and unprofessional information that are often misleading. This presents a serious challenge for community members to identify information that are relevant to a local incident. We introduce Community Incident Chatter (CIC), a smartphone application that is designed to aggregate information reported by formal news agencies and social media surrounding local incidents. Participants in a preliminary user study indicate that the community-oriented information presented in CIC is informative, relevant to the community, and has the potential of empowering community residents for responding to and managing local incidents.

Original languageEnglish (US)
Title of host publicationISCRAM 2014 Conference Proceedings - 11th International Conference on Information Systems for Crisis Response and Management
PublisherThe Pennsylvania State University
Pages772-776
Number of pages5
ISBN (Print)9780692211946
StatePublished - Jan 1 2014
Event11th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2014 - University Park, PA, United States
Duration: May 1 2014May 1 2014

Publication series

NameISCRAM 2014 Conference Proceedings - 11th International Conference on Information Systems for Crisis Response and Management

Other

Other11th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2014
CountryUnited States
CityUniversity Park, PA
Period5/1/145/1/14

All Science Journal Classification (ASJC) codes

  • Information Systems

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  • Cite this

    Shih, P. C., Han, K., & Carroll, J. M. (2014). Community incident chatter: Informing local incidents by aggregating local news and social media content. In ISCRAM 2014 Conference Proceedings - 11th International Conference on Information Systems for Crisis Response and Management (pp. 772-776). (ISCRAM 2014 Conference Proceedings - 11th International Conference on Information Systems for Crisis Response and Management). The Pennsylvania State University.