Comparative usability evaluation: critical incidents and critical threads

Jurgen Koenemann-Belliveau, John Carroll, Mary Beth Rosson, Mark K. Singley

Research output: Chapter in Book/Report/Conference proceedingConference contribution

18 Scopus citations

Abstract

Empirical usability evaluations (particularly formative evaluations [13] hinge on observing and interpreting critical incidents [8] of use. We proposed [3,5] augmenting critical incident methods by analysis of what we called critical incident methods by analysis of what we called critical threads; sets of causally related user episodes that, taken together, define major usability themes. This paper extents this work to the comparative usability analysis of a related artifact. We discuss how our earlier claims analysis was used to orient and simplify our current evaluation efforts.

Original languageEnglish (US)
Title of host publicationCelebrating Independance
EditorsBeth Adelson, Susan Dumais, Judith Olson
PublisherPubl by ACM
Pages245-251
Number of pages7
ISBN (Print)0201765578, 9780201765571
StatePublished - Jan 1 1994
EventProceedings of the CHI'94 Conference on Human Factors in Computing Systems - Boston, MA, USA
Duration: Apr 24 1994Apr 28 1994

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Other

OtherProceedings of the CHI'94 Conference on Human Factors in Computing Systems
CityBoston, MA, USA
Period4/24/944/28/94

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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