Complicity and control in the workplace: A critical case study of TQM, learning, and the management of knowledge

Fred M. Schied, Vicki K. Carter, Judith A. Preston, Sharon L. Howell

Research output: Contribution to journalArticlepeer-review

5 Scopus citations

Abstract

This article analyses how a Total Quality Management process with an embedded workplace literacy programme was implemented in an industrial manufacturing plant. Designed as an insider/outsider team research project, data were collected through interviews with management personnel, education and training providers, and hourly workers. Findings reveal that the Total Quality Management process and the literacy programme were implemented under the guise of providing education and training for workers, but were driven by corporate policy to reduce labour costs. The study also examines the way in which adult education was complicit in controlling workplace knowledge.

Original languageEnglish (US)
Pages (from-to)157-172
Number of pages16
JournalInternational Journal of Lifelong Education
Volume17
Issue number3
DOIs
StatePublished - 1998

All Science Journal Classification (ASJC) codes

  • Education
  • Life-span and Life-course Studies

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