Conceptualization and measurement of the capability maturity model (CMM): An examination of past practices and suggestions for future approaches

Matthew Swinarski, Eric Jackson, Rajiv Kishore

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

The Capability Maturity Model (CMM) has obtained world-wide status as a premier process improvement framework. This influence has not gone unnoticed by the academic community who has utilized the CMM as a key construct representing a firm's IT project management and development capabilities. However, an examination of the current state of research reveals no consensus on how to best operationalize CMM-based process capability; therefore, this study seeks to start a dialog in the academic community about how CMM-based process capability should be conceptualized and measured. While the results do suggest that CMM-based process capability is multidimensional, and that a process structure rather than a level structure may be the most appropriate; the main intent of this research is to call attention to the need for greater rigor in the measurement and conceptualization of CMM-based process capability in the academic literature. The hope is this research represents a first step in developing a fully refined and validated CMM-based process capability measure.

Original languageEnglish (US)
Title of host publication14th Americas Conference on Information Systems, AMCIS 2008
Pages635-643
Number of pages9
StatePublished - Dec 1 2008
Event14th Americas Conference on Information Systems, AMCIS 2008 - Toronto, ON, Canada
Duration: Aug 14 2008Aug 17 2008

Publication series

Name14th Americas Conference on Information Systems, AMCIS 2008
Volume1

Other

Other14th Americas Conference on Information Systems, AMCIS 2008
CountryCanada
CityToronto, ON
Period8/14/088/17/08

All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Computer Networks and Communications
  • Library and Information Sciences
  • Information Systems

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